Hampton Inn and Suites DuPont

amazing experience with my grand kids superb customer service- clean-beautiful thank you

The room was not clean, there was hair everywhere. Stains on the walls.

Easy access off the freeway. Quiet. Very nice hotel & staff. Thanks Yolanda for welcoming us. Very friendly greeting.

The dog fee is $75 plus arbitrary, nonrefundable "incidental" fees, NOT $50 as is listed on hotels.com. In fact, for one night, the fee for my dog was $91.46, with $10 of that allegedly being refundable. We'll see. It's my understanding that it is the responsibility of the hotel to keep hotels.com updated--leave it to a Hilton hotel to be as exploitive of the consumer as possible. I'll also say $50 is already insanely high compared to the $30-$35/night charged by other hotels, but we'd been driving all day, it was late at night, and we just needed a place to crash, so we decided to bite the bullet for what we presumed would be a little nicer hotel. BUT THEN the bathroom was gross and dirty--the toilet area smelled like old, dry urine and the shower had grime caked up around the edges. Considering the price for two humans for one night (excluding the unconscionable dog fee), we certainly had the impression this would be a slightly more comfortable experience. The late night front desk staff was absolutely phenomenal. Thomas was a delight, and he even cheerfully delivered a blow dryer to our room at midnight (since apparently that's not a standard thing at this hotel).

Nice quiet place my kids enjoyed the pool, room was very clean and welcoming! We also loved the haircare products they provide we usually bring our own but in a rush i forgot to pack them and good thing because shampoo and conditioner didnt disappoint.

C

Great place. Great staff. Rooms need renovation but great news, they are about to start renovations. Our room AC wasn’t working good and it was really hot while we were in DuPont. Overall great stay and special shout out to Thomas for being a rock star at the front desk!

This hotel was by far the best we stayed in over the course of a week and 5 different locations! Friendly staff, clean and comfortable rooms. There was some statists noise, but nothing that could’ve been controlled by staff. The area is easy access and very nice also. It’s a nice spot to get out of the hustle and bustle of the city, but still have quick access.

Everything was great, but we could not sleep well because of the weird AC system. AC system has a motion detector, so it shuts off after 15 -20 minutes if no motion in the room, so it runs well as long as you move around in the room, but once you are in bed then it shuts off :(:( it was a hot day, and I had to get up from the bed and move around for few minutes every hour to get AC activated, so I had an interrupted sleep and felt groggy at the morning. That system is very disturbing indeed.

Great stay!

Many issues with this property for the price. Poor inernet seevice, uncomfotable pillows (appear old and worn down), breakfast with very limited option and galf the time items weee out and unstocked. Water

Everything was great, the help was very nice, I loved the front porch with the chairs and the Starbucks across the lot was the best

Everything was good until the maid took something out of my room that didn’t belong to her.

Staff serving breakfast CHIDED me for putting a spoon in the wrong place and would not speak to me when I tried to apologize. Check-in clerk would not speak up even when I said I could not hear him. Bathroom had grunge under the faucet plate.

It was close to where I needed to be and I enjoyed the stay.

The hotel was slightly outdated but clean overall. Continental breakfast was not satisfactory, worse we’ve had from other hotel stays, could hear people stomping in the room above us when trying to go to sleep late at night, parking lot was full of shipping containers, so absolutely no parking (had to park at adjacent hotel, which was inconvenient). Beds were okay, bathroom was basic, and staff was mediocre.

The staff were friendly & helpful. The breakfast & staff were awesome. Highly Recommend this hotel

Excellent Customer Service Dislikes - DNA

Good dyuff

The property is currently under renovations so parking was crowded with lots of storage bins in the parking lot. We stayed 2 nights and they did not service our room to make our beds or refresh the towels. I let the frontdesk person know and he was not helpful stating that they only service every other day and I should have been notified the day of check in. I believe that if there is a two night reservation they should have at lease come in with fresh towels and made our beds. Not full service but some service otherwise we would have chosen a VRBO. Overall I usually like staying at a Hampton Inn this experience was less than our normal expectations.