Hampton Inn and Suites Reno

Quick stay for family baby shower.

A quiet location,nice pool area.The breakfast was good and well stocked. The only thing was when we went to check out the desk person was on a break and I waited for over 20 minutes and know one came back to the desk. So I left the keys and got no receipt for our stay and hoped we didn't get overcharged for our stay.

The property needs some repairs or upgrades.

Was a nice stay. Room were spacious and the breakfast was delicious.

Property needs updating and maintenance

Staff are all friendly I do not have complain of anything staying in this branch of Hamptonn. Thank you for the staff working from July 4-6, 2025. We got the king bedroom with sofa bed. So all of us slept well during our stay.

Great location, room was clean and easy access by elevator. Standard breakfast don’t expect a lot. They need to do a better job watching smokers. The floor we were on someone was smoking out. I would have given 4 stars, but they couldn’t send someone to fix the toilet. No excuse for that.

The AC wasn’t efficient.

We were very disappointed that the room we reserved was not available. They had put us in a room for the disabled on the 1st floor. After making a fuss, changes were made. However, the staff member was not very accommodating. At one point I stated that we would go to another hotel. He/or she only responded,” I will help you cancel out at this property.” I really expected the hotel’s rep to respond with something like, “Well let me see what else I can do.” I would not recommend this hotel.

Very good accommodation

1. It was impossibe to navigate the TV channels. There was no channel guide in the room. I was told I could get one at the front desk. Really? I have to go to the front desk? I have an idea, put channel guides in the rooms. 2. The smoke alarm awakened us at 2 AM for no apparent reason. 3. Squeaky bathroom door. 4. Counters beat up.

Friendly staff, safe location, clean place. We got a good rate for our King size bed room.

I was a little disappointed that we couldn’t get a handicap van accessible space to load and unload my son who is in a wheelchair (there are only a few spaces with ramp lines and they were all taken by compact cars that didn’t need the ramp lines), but the property has been nice and the staff was great upon check-in.

This hotel has definitely seen better days! The wood furniture in the room had chunks broken out at multiple spots, there were black scuff matks on multiple walls, the closet handle broke do it was just duct taped in place on the inside and the tub had a big chip out of it. The evening staff rushed us through and didnt even tell us our room # when she was done and told us to have a nice night. But the morning staff was much better. Not a terrible stay but definitely not worth what we paid.

I contacted the hotel separately requested a ground room floor. My husband and I are in 70s and we have a dog. They did not honor this and they did not try to help. They said they they’re sold out nothing we can do there was no one in the hotel when we checked in they could easily switch people around.

When I booked the hotel, I got a smoking room and it said there was a hot tub. When I went to check in I was asked what floor I would like and I told her as long as it was a smoking floor and closest to the hot tub. All she said was that they didn’t have a hot tube. When I got to the room there was no ashtray for the smoking room I paid for. I put in a request for ashtrays and was told in the text that the hotel was a smoking free building so I was very upset that the two things I was looking for in a hotel was deceived to me. In addition the website said all fee and charges were upfront and ended up having to pay an additional $50 deposit I did not budget for.

Room was comfortable and quiet. The breakfast had many nice options.

This was one of the worst experiences we ever had at a hotel. For some reason they decided to make a room that shares a wall with the hotel prep kitchen. If this wasnt bad enough, they put the beds on the same wall. What this means is that every single night of our stay, at 430am we would be woken up with slamming cabinets, metal bowls beings dropped and thrown around, people talking, and non stop banging on the wall till 9am. It was impossible to sleep. And it wasnt just the minor noises you hear from other rooms in a hotel. It was loud and vibrated the entire room. We asked for a room change and was told by the person working the desk that the best they could do is leave a note and suggest we come back at 3pm to see if another room was available. We were on a trip and had plans so we could not just cancel our plans and spend the day at the hotel waiting till 3. I asked if they could contact the manager and have them call me or if could call at 3. They said they would leave a note to have them call me. I was never contacted. When we got back to the hotel the next evening we asked again to switch and was told there was no clean rooms. We asked if a room could get cleaned and was told no. So we had to go back to the same room and once again at 430am was awakened by the kitchen staff repeatedly slamming the wall where our heads were at over and over for the next 4 hours.

Do not stay in Room 104. It's beds are directly next to the kitchen and someone is in there every hour moving stuff around or making noise and you won't be able to sleep. They shouldn't put anyone in that room!!

Overall, a nice place to stay with family. Only problem was the air conditioner didn't work but wasn't needed for the stay.