Hampton Inn by Hilton Irvine East - Lake Forest

Clean place

Disappointed! Arrived 2 hours before official check in time and was told rooms are still being cleaned and that they strictly adhere to the 3:00 check-in time. Friends arrived 15 minutes after we did and got there room. We arrived at 3 and it took 40 minutes to get our room. The room smelled (possibly of pets or vinegar or something to cover up the real smell). Curtains torn. Not a well maintained hotel. Very disappointing for a Hilton brand property.

Very comfortable

It was dirty and old. Unacceptable sofa bed that was old and broken

Personally this was one of the worst hotels I have stayed in a while! When you first enter the lobby there was a overwhelming smell of marijuana. I Personally dont mind if someone uses it but its definitely not something i want to smell entering my hotel. We found the only elevator extremely slow witch was a inconvenience since the only working ice machine we found was on the main floor. But probably the worst part of our stay was when we had breakfast they had a creal dispenser and some people got a bowl of cereal. During them getting there cereal some spilt out all over the counter in front of the dispenser. My husband and I watched a hotel staff member who was using a rag to wipe down the counters and tables walk over with her bare hands push the cereal off the counter into her hands then she opened up the top of the cereal dispenser and dump it back on top. I was discussed! So if your planing on the breakfast beware its probably unsanitary. I would not recommend this particular hotel.

Room and bathroom had smells and was not very clean

One front desk staff was very nice, always greeting people and trying to make the stay pleasant. Otherwise very outdated hotel, food was not good, stains on furniture and carpet. Pretty disappointed for a Hampton Inn and paying >220 a night. Pool was nice

Good breakfast

Great location. Kinda worn though. Needs upgrades. Sink faucet was loose. Had to ask for it to be tightened, got quick response but final product was still loose. Staff very friendly and responsive.

Check in time was 3pm. We arrived at 4pm and our room wasn't ready. We waited in the lobby for 20 minutes. When I asked the front desk if they we

Politeness and friendliness

Refrigerator did not work. The room was very small. Desk staff were very lazy. Ice machine on 3rd floor didn’t work. The wall sockets were worn out and oversized and did not hold charging cords.

The room had a funny smell to it. The floors in the room were damp. S The breakfast was good and the people who worked it were nice.

Mattress was worn out, carpets dirty, curtains dirty, and bathroom dated and not well maintained.

Nice hotel. BUT..We reported the water in the sink never got warmer than room temp. I could not shave. Since, the sink water did not get hot, my wife and I decided to not even try using the shower. That was unacceptable.

Nice hotel overall but only stayed for 1night, check in was easy and front desk was nice & welcoming. Only complaint was the shower, things would off or wouldn’t stay in place. Would stay here again.

Very nice all staff were polite, clean 👍

The front desk staff is friendly and courteous. My room is neat and clean.

Great sleep. Great breakfast! Best hotel breakfast from any other place I have stayed.

Your policy of not accepting cash for a deposit is ridiculous. That is how I was going to pay the deposit. You ended up over charging on my debit card and now I will have to wait until the 22nd to get back my $100. Release the hold time!!!