Hampton Inn Long Island/Islandia

Clean room, friendly staff, breakfast provided, convenient location.

Poor service.

Local shopping. Jake 58 Casino is 5 minutes away. Local restaurants.

Check in, front desk staff- poor customer service. The young lady did not want to answer questions, give us WiFi information and would not answer phone when we called for information. Asked her for restaurant information and she replied” I don’t live around here”

Friendly staff snd great location.

Very nice room. Quiet. Nice pool area. Great breakfast!’

Enjoyed my short stay. This hotel is very nice and clean! Will definitely be back.

The pool was the deal maker over other properties, however the water should have been warmer. What happned to the breakfast fruit? No New York State Apples at the desk? Make a sign/poster highling each property and local source. Fun Facts like your stay here is only xxx from the famous xxx site.

Satisfied.

First of all the receptionist was BEAUTIFUL. Very patient and accommodating. Overall excellent experience.

Hampton room very nice clean…. Breakfast a def plus!!!

It was a good place to stay. Very comfortable and inviting. We would stay here again.

Gets the job done.

Our stay was very nice.

Staff were prompt, friendly and service was good during my stay. Easy check in and check out. Would recommend this hotel and location.

First of all, I do want to acknowledge that the hotel is clean and facility is nice. The hotel staff are nice and courteous. What really made me unhappy about the stay was that my neighbor room seemed to be having a party with loud music and talking and cheering after midnight till 3am while no staff was around. I made several attempts to call the front desk, room service, housekeep between 1 and 2 am with no response. I was traveling alone with my little one and I didn’t want to leave her alone in the room and go downstairs by myself. The quality of service usually comes from the details, and that’s what I think is missing.

This hotel was clean, comfortable, and conveniently located. Staff were nice but we asked for a pack and play multiple times, were informed it was being sent to room, but it never arrived.

Front staff was very pleasant

Beware of this hotel scamming you. After checking out, I noticed a 500.00 dollar charge. I called and spoke to the assistant manager, Kaitlyn, and she stated that the charge was a smoking fee. She stated that the smoking sensory level in the room was high at 2:20 pm and based off the report they cannot issue a refund. At that time I was blow drying my hair followed by straightening my hair to get ready for a wedding. I am a non-smoker and I don’t vape. Nothing was damaged in the room and there was never any unusual smell of tobacco in the room. In addition, not once did an employee or manager came to the room for themselves to check for unusual smell or if everything was okay once they saw that the smoking sensory level was high. Both assistant manager Kaitlyn and manager Dean were very useless and dismissive. So now I have to go through a long process with my bank to dispute the charge because I refuse to have this hotel take 500 dollars for something that I didn’t do. I am currently in the military and have been serving for 6 years and have the upmost respect and integrity wherever I go. I do not recommend going to this hotel as this hotel has employees and managers that don’t go above and beyond their job.

Dismayed to see moldy spots in the shower. The mattress was quite hard but not terribly uncomfortable. Breakfast was nice but ran out of baked goods both mornings we ate- around 9am. The bathrooms should have more than two towels for two nights in our opinion. I always use one for my body and one for my hair. Upon entering, the room was absolutely freezing. I'm always warm but it took a long time for the room to be comfortable. It wasn't an overly hot day either. It felt as though the room had been on a very low temperature for days. We like this hotel very much and will continue to stay. With those few changes, it would be perfect.