Hilton Anchorage

I didn't know that Hilton does not provide shuttle service. When I called, Hilton guy asked briefl hold of my call. I responded it's ok. But I could not get him back in 7min so I had to take taxy because of cold environment. When I arrived hotel I met him.and he said that. Call has been terminated. So I complained that I could not hold my phone because of long waiting time instead of brifoment. But I understood his condition. He stayed on front desk alone and received several calls and I had to wait even for check-in. Hilton does not have enough man power. Hotel ad saying warm hospitality and 24 hr service, current status is terrible. And also when I entered room, room was stinky. I opened window fo a while to refresh air in the room Also room key system and elevators are old not modern. And also the room does not equip bath, only shower. I dissatisfied Hilton. I will choose other mextime

The room was much smaller than it appeared in the pictures. The bathroom was the tiniest I’ve ever seen with no counter space and barely room to turn around in. The elevator went up and down all night long and was ridiculously loud. We will NEVER stay here again

The food from the restaurant was excellent. The staff was super friendly and very helpful. The beds were not comfortable.

The Hilton was less than expected. The lobby was under construction. They hand out ear plugs where you check in. The fridge in our room was not plugged in and had to be moved to find an outlet. The whole time we were in our room, all you could hear was the Elevator going up and down. Hence the ear plugs I guess. I was afraid to try the restaurant knowing how much they charge for anything. They needed another option for food, here's an idea, how about a complimentary breakfast for the price you pay. They did have some free rock hard cookies in the lobby. I'm assuming they were free.As a parting gift and on the way out during check out, they hat you with an extra $ 25.00 parking fee, instead of free parking somewhere, or at least including it in the price of the stay. Really lame on the way out. But I did get a bottle of water on the way out. Yay ! Their parking lot was kind lame too, it gave you an un easy feeling with all the homeless wandering about. Not goin back there. Not worth the $$$.

Staff was great and when above and beyond in helping meet my needs.

Excelent service at the cafe especially Anna. airport shuttle would be desired. Check-in was easy and quick (Mallissa). For the most part a very good experience. Thank You

We stayed for The 90th Fur Rondy Hilton Top of the World Party. I would definitely attend again. Next time I think we’ll do two days to get in on the festivities before. Emerson was extremely helpful coordinating our adjoining rooms for a family of nine! Parking was tricky but doable for that busy of a time the hotel Was sold out along with the event. Thank You Hilton

Loved down town area

The staff at this property went above and beyond to make sure my stay was comfortable and enjoying! I highly recommended this property. Thank you.

We could not find the pool/workout area labeling which floor at the front or halls would be great. Over all very nice

The beds were full-size instead of queen size. They made us pay for parking and then had no parking available and they told us to just go park at a paid parking lot. The sink did not drain and neither did the bathtub. The pool was cold and the Jacuzzi was out of service. The men at the very front were the only helpful ones.

Put it this way , if you’re going to run a hotel please run it with all the amenities that a hotel should have. This hotel did not even have a bell hop to carry my bags

It was so nice and clean and the staff was incredibly helpful and friendly

Not the worst place Ive ever stayed....but not the best. Construction in the Lobby was so loud you could notbhear the person at the front desk.. our room was no joke 90°. We could not get it to cool down and our window also didnt open. The tub drain closed up and when we pulled it up to drain the tub the top of the drain came up. The room is extremely outdatted and the walls were very thin. I woke uo several times during the night due to noise in the halls/rooms next to us and from outside. Parking is also a block away. So when we forgot something out of our car.....it was a bit of a walk to go back and get it. For the money you pay to stay here.....I was NOT impressed. I will never stay here again. Upon checking out i was unable to express some of my issues. Due to the construction being so incredibly loud. I haded the front desk employee my room keys and he gave me the thumbs up.... The positive of our stay- beds were soft & comfy and so were the pillows.

Melissa G at the front desk was AMAZING! She was courteous, happy, helpful, and did so much to make us feel welcome! Honestly, I can’t remember ever having anyone so fantastic at any hotel I’ve ever stayed in. She is a gem and deserves recognition!

The service is good but the property is showing its age. Makes it a 3/5 experience. If you need a downtown location, it works just fine.

The hotel was clean, staff friendly, unfortunately the heating system knocked all night and made it hard to sleep.

Quick and helpful check in.

Great place to stay

The room was $100 more when we checked in then it was quoted to me through the Expedia app online. The room was dirty. The “mini fridge“ was sitting directly on the floor could hardly open or close the door. It wasn’t cold at all. There was no ability to adjust the temperature setting in the room so it was ungodly hot the entire time. I suppose I should be thankful For the broken window in the room. If it did allow me to open it and get a little bit of cool air. We paid over $750 for a two night stay in a hotel that was barely one step up from a Motel 6. When we walked outside, we were immediately accosted by homeless people either begging for money, food, or cigarettes. Altogether it was a completely unenjoyable experience.