Hilton Garden Inn Buffalo Downtown

OK

Very comfortable! and dog friendly! We arrived at 10 pm and were greeted by a kind front desk gentleman who was efficient and pleasant. Our room was huge with excellent beds. Thank you! We also really liked the choices of restaurants, bars, and coffee shops downtown.

Dirty and outdated. Stains on furnishings and carpet in room and dining area. DO NOT STAY HERE a nearby homeless shelter is better Staff dressed in street clothes and head do rags...

I wanted to take a moment to share feedback regarding my recent stay at your downtown Buffalo location. While I had initially considered posting a photo to social media, I decided it would be more constructive to reach out directly. Upon exiting our room (1212), we were immediately met with a large, unsightly stain on the carpet—a detail that left a poor first impression. Additionally, the front desk staff member who checked us in was neither welcoming nor courteous, which further impacted the quality of our stay. As loyal Hilton guests, we expect a higher standard of hospitality and cleanliness, consistent with the brand’s reputation. This trip was particularly meaningful for our family, as we were visiting Buffalo to help our only child begin their first year at Buffalo State University. We anticipate making many trips to the area over the coming year. Unfortunately, based on this experience, Hilton Downtown Buffalo will not be our preferred choice for future visits. I hope this feedback helps identify areas for improvement. Thank you for your time and attention. Sincerely, Andrea Samuels Johnson

No where to park close had to park 1 block away and walk to the hotel

No free parking available. I ended up paying $63 for one night of parking, after we spent $415 a room for one night!

Very clean, house keeping daily, very flexible. Food is amazing. They let us check in earlier and out a bit late which was amazing. Kids love the pool. Very clean and not too deep for kids. Front desk stuff very nice. Love it.

There is a trolly close to the property

The area around the property was very off putting at night. No safe parking options near the hotel and sub-par room. The comforter on the bed was gross.

Quiet and the staff were friendly. Breakfast was fresh.

The people who work here are the best! From our very kind checkin clerk who was very helpful & patient with us after a grueling 10 hour drive, to the veteran bartender (Becky) who made Buffalo feel fun & unique, your people are amazing!

Parking

Pool not monitored and not safe for a child! Unaccompanied kids running jumping everywhere made it very unsafe for us to use pool!

Very nice hotel. Perfect location, easy walking to Sahlen Field

Great service

Awesome service. Excellent staff.

Easy access

The bathroom door was peeling and the lamp shade was falling off the lamp. The property seemed like it needed to be refreshed. Parking was also inconvenient.

No complementary breakfast.

Good