Hilton Garden Inn Downtown Dallas

We arrived and were slightly confused by the parking situation lol. There was a public lot but I thought “off the street parking” would be included. It wasn’t, it was a pay by the hr/day lot. However my car was safe and the lot was very clean and well lit. We arrived about 9 pm so it was dark. It was located next to our hotel, literally feet from the car to the hotel. When we arrived at the front desk they were so helpful. We went to our room which was spacious and very clean. I have zero complaints about our stay at the hotel!

My family and I only stayed for the night but the staff was friendly and informative. It had nice pool and a clean gym. The only thing we had a bit of an issue with was the parking. The hotel only offered valet parking. There is public parking next to the hotel but we had to pay anytime we needed to drive somewhere.

Staff were pleasant, restaurant was great, pool and gym were nice, room was clean and comfortable for the most part. The AC in the room was very inconsistent and didn’t keep a steady temp. Also, at around 1am I was awoken by the toilet making a strange gurgling noise. When I went in and opened the seat, the entire bowl was filled to the top with soap bubbles - as if laundry detergent had somehow forced its way back up through the drain pipes. It would eventually drain and the toilet would make the gurgling noise. It did this multiple times. I took a picture and video of this because I’ve never seen it before. It wasn’t overflowing so I just shut the bathroom door and went back to sleep. When checking out, the staff didn’t seem concerned nor were they all that apologetic that there was obviously something wrong with the plumbing and AC. Overall, the hotel was good but not great. If I ever have a need to return to downtown Dallas, I’ll likely try a different hotel.

The hotel was clean but the only issue is no breakfast and they only offer valet parking

Found a crack pipe in the closet!!!! Not enough towels, pool was not clean. Terrible quality hand soap in bathroom, room service didn’t come by regularly. Talked to people at the pool who were not even hotel guest.

It was perfect

Great location. Nice property. The rooftop pool was really nice.

This hotel is close to everything. Love it

The first room we were given hadn’t been cleaned at all. The second room we got had a side table with a round marble top which was not secured. The marble top fell on my foot and gashed it open. They comped a fourth of my dining after much back and forth. The manager was so rude and would not answer the simplest questions. I always stay at Hilton and am a rewards member but after this experience I will not go back.

Very clean and safe

Super friendly staff

Housekeeping isn’t done very well, we found items from previous stays

Hotel is dirty. They don’t clean our room. We always have to call in for them to clean and change the towels.

Salle de bain vieillote, alentour bruyant. Personnel charmant. Sallevde sport utile et bien equipée. Service de chambre a la va vite.

Extremely nice and luxurious, staff was friendly

Horrible guest service homeless people strolling in

The rooms are old, dirty carpet and there was a peanut on the floor under the table when I checked and and it was still there when I checked. The housekeeper never vacuumed or looked under the table. The hotel smelled like a back up toilet. Not sure if that is good for guest and employees lungs. Just need an over haul. I’m so surprised bc Hilton Gardens is usually nice and clean.

Very user friendly

Great location Friendly staff

Great service !!!!