Hilton Garden Inn Tampa Airport Westshore

My experience was definitely not the experience that I expect from a Hilton hotel. The bed was extremely uncomfortable, no extra linen in the room for the let sofa for my daughter, and w me had to walk

Location and transport access.

We came in town for a concert. It was a perfect location, close to the mall, close to our venue and close to our road out lol. Room was comfortable. Pretty quiet area. The only thing that changed rating was the elevator went out our second night there. It was working the day of our check-out so not a long time waiting.

Over priced for what you get. Hot tub was way too hot and unable to use comfortably. Hard to find parking and had to pay.

It was late when we arrived due to delayed flight. We had issues with the shuttle due to a woman at the airport preventing us from getting on. The guy knew we were there waiting before anyone else and he didn’t speak up for us. He was very nice and did apologize when he returned. I did call and didn’t get much help from the staff. The room was a bit small including the couch but for the short amount of time we were in there, all Good.

I have no complaints. Everything was perfect!

Our stay was marred by numerous issues, despite a warm welcome from Joseph at check-in. Unfortunately, his exceptional service was the highlight of our stay, and things went downhill from there. Upon arrival, we noticed only one elevator was working, resulting in long wait times. However, this was just the beginning. A delivered package went missing, despite proof of delivery signed by a G. Garada. The receptionist was unaware of who G. Garada was, and it wasn't until later that we discovered the hotel had a manager named A. Garada, who denied signing for the package. The package mysteriously reappeared the next morning, but it had been opened, sealed with duct tape, and an item was missing. This lack of accountability and care for guests' belongings was concerning. To make matters worse, on check-out morning, both elevators were out of service, forcing us (2 females) to carry 4, 50lbs bags down 5 flights of stairs. When we requested assistance, the reception said no one was there to help, leaving us to manage the heavy luggage on our own. Given these issues, we would caution potential guests. Unless the hotel improves its package handling and maintenance, we wouldn't recommend it.

My now fiance and I had a fantastic stay. We were close to everything we needed, rooms were quiet. Beds very comfy, good water pressure. The only thing I would say is that during the duration of our stay there was only one elevator working which led to longer then expected waiting times going up and down from our rooms. We only had one elevator working for 3 out of the 4 days we stayed here and the second elevator began working the morning we left. I understand that this may not be a direct responsibility of Hilton garden inn them selves, it was something noticeable that we were dissatisfied with. Other than that, we had a great stay.

We arrived during shift change, so it was a little slow and hectic as to who was going to check us in besides that, Everything else was amazing ,wait. Not the shower for this to be such a nice hotel, they need to upgrade their shower heads

Staff was very helpful. Outdoor areas were neat and clean. Room was clean and welcoming. I would like to stay at Hilton Garden Inn again in the future.

Very clean facility and rooms. Quiet and nicely spread out.

Great staff, friendly atmosphere!

Clean property. Close to car rental and airport. Free shuttle available to and from airport. Friendly staff. Big rooms. Nice pool area.

The bed was extremely comfortable as were the pillows. The food options were very limited and the wait staff had room service duties as well as table duties. Other wait staff did not help a table while my server was delivering a room service so I had to wait nearly 10 minutes just to pay my bill.

Very comfortable, easy check.in and out..

Very easy for check in. Clean rooms,transportation to airports a plus.

Na

Convenient location for TPA. Friendly and welcoming team. Breakfast was good. Overall excellent value.

Good

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