Hilton Garden Inn West Monroe

There was no ev charging even though the website said there was.

The room was so dirty and in disrepair. Bed was uncomfortable and the hallways smelled. Bathroom had gross stuff on the side, a dead spider in the corner on the countertop, and the A/C was literally cracked open. It worked but just kind of highlighted how run down the place is. Staff was nice.

Everything was great! Nice hotel!

No comment

No switch to turn on bathroom fan

It was close to the event we were attending. Property itself was not an 8/10. I’m not sure why it would be rented in the condition it was in. Very unsatisfactory.

A/C wasn’t the best, flat pillows. We were charged twice for breakfast, once when we made the reservation and again when we went down to eat!!

Great place to stay.

Toilet didn’t work and roaches on the wall.

The smell was so bad. The hallway carpets were so dirty the room had pee in the toilet the desk chair had never been washed or dusted and the mirrors were not clean . Went to dinner and came back to hotel and of course my key didnt work. I will never stay at a hilton and couldnt do nothing because i had booked third party

the property was close to restaurants and other amenities. Since it was a Hilton, I would have assumed the building and rooms would have been in better condition. It could use an update. Other wise it was fine.

Bath tub was filthy and stained

This was horrible! We’ve stayed at a number of Hilton Garden Inns and have had great experiences. This one however was dirty and falling apart. The water was brown (which the staff said was because of the city?), so had to use bottled water to brush our teeth. The plumbing was bad and it took a long time to get hot water, dirty furniture and carpets in the hallway and room, air conditioning broken in the lobby, monument sign in front of the property was laying on the ground, rusty tub, heavy “skunk weed” smell in the hallway and the bar and restaurant were sub-par as compared to other Hilton Garden Inns. I should have paid more attention to the previous reviews. I would not recommend the hotel at all, in fact Hilton should close this location!

Toilet didn’t work, water came out of the faucet yellow, front desk staff was rude. Laundry facilities did not work, and a dog in the room next to me barked the entire time I was there. Hands down worst Hilton I have ever been to.

closeness to the interstate, rusty bath tubes

Staff was nice. Room was dirty. Shower had mildew/mold. Towels had a funny, not clean, smell.

This property should not be operating in the current condition of the building. Leaky HVAC, bugs falling out of the vents on to beds, rusted showers, poor quality control & maintenance, pee stains on the mattresses with no zipper covers, stained linens, musty, moist air in the rooms, broken A/C, NO TOWELS OR WASHCLOTHS... the list just kept growing. This needs to be shut down for renovation. It is a disgrace to the Hilton brand.

The bath water was brown. One elevator was broken. Shower head was leaking. Dog was barking.

Nice friendly staff , close to everything

The property is old and can use an upgrade . The carpets are really dirty , for the money that they are charging. The staff are super nice . Safe and Easy access to highways .