Holiday Inn Canton (Belden Village), an IHG Hotel

Front staff Daryl was great however the cleanliness of the the rooms was subpar. The first room they gave us wreaked of stale marijuana, smokes and rotten dead fish,the toilet didn’t flush and the secondary lock was ripped out of the door, so thankfully we were moved to a different room. The building has a sour musty smell of mould, the garbages in the ice machine room were overflowing,and cleaning rags were left on the floor in the hallways, as well as clumps of wadded up carpet dirt. The room was subpar, the furniture cabinets were broken apart on the corners and put together with drywall to hold it which was crumbling on the floor leaving a white Chalky substance everywhere , the bathroom cabinets were scratched up and had dry crusty white substances on them, floors had an excessive amount of bodily hair on them and the bath/shower looked mouldy and brown around the trim, not to mention the inside door to the room clearly had damage where the chain lock used to be and was also clearly ripped out with damage on the door, we put the spare chair in front of it for added security as a single mother and child to feel safer, the microwave didn’t even have the tray inside and the beds are very hard and uncomfortable. The noise level on Saturday night was very loud with bass bumping loudly until almost 2 am, Sunday was much quieter aside from the excessive road traffic noise. If Daryl at the front desk wasn’t so nice to deal with we would’ve complained and went elsewhere.

It was clean

Great stay, fast check in, maybe the quickest I ever had. Shower was maybe the best ever, plenty of pressure. Stayed two nights, no housekeeping but we did mention we would like a change of towels. They did switch towels, but not washcloths. Not sure how they expect you to only have one each for three days? Otherwise great stay

This hotel was not like other Holiday Inn’s we’ve stayed at in the past. Although we did have a comfortable stay there were a few things that need improved greatly! Their parking lot was rather unsafe with little to no lighting, breakfast was not included in your stay like most Holiday Inn’s & it was served in a bar setting (incredibly inappropriate if you’re traveling with children!), the pool area was nice but desperately needed cleaned. While we were there a little girl puked in the pool all the way over to the trash can, the next morning out of curiosity (since this area obviously needed cleaned) we went in to just see if it’d been cleaned up & it had not, there was still puke down the side of the trash can. For the price we paid for this room for 1 night none of these things should have been a issue, we’re going on a week of the charge for the hotel still pending on my card & no refund on our deposit (no reason whatsoever for it to be kept by them). Overall the beds were comfortable but we wouldn’t stay here again if we were to visit the area.

Behind the garage can there was a beer cap i had a 3 year old with me she got it and tried to put it in her mouth

It was really good

We never made it to your facility, the weather got the best of us, we never left Tennessee, but your text thread was fantastic! I was extremely impressed by this service and look forward to staying with you in the future

Good size, clean room, attentive staff, a lot of food and shopping nearby.

So many options within walking distance

Didn't really care for breakfast I feel like it should have been alittle better since we paid for it

Great

Nice convention facilities but no transport other than Uber. Minor issues with fan in bathroom but one night so I didn’t worry about it. TV remote could not bring up channel guide.

Reasonable price for the room which was clean, comfortable and quiet.

Excellent location to the mall and many restaurants

Nice location when travelling. Room was clean and comfortable. Staff were friendly. Lots of near by places to eat but limited sidewalks

The toilets have issues, but the staff was expectable and got us in another room. The TV channels didn't have many of them. But except for that the hotel was excellent!!!

It was very clean and modern.

I have been part of a golf outing that has stayed at this particular Holiday Inn for the past 25 years. All of my stays I would give a 5 star rating until this year. I always booked directly through the Holiday Inn. This year I called them and the front desk said they were to busy to book and I should call back later. After 3 more attempts over a period of a 4 hours I was still told to call back because they were tending to customers at the front desk and were busy. Needing to get my booking in I decided to go with Travelocity. My stay was for 2 nights. All was good until the morning of my checkout when to my surprise there was no hot water. I confronted the front desk when I checked out thinking they might offer some type of compensation but I was wrong. I was told it was not an issue with them since I booked through a third (Travelocity) party. Are you kidding me? What does Travelocity have to do with the hot water ? After further debate I was offered 1000 points on my Holiday Inn member card. I found this very disappointing and consider it bad business. After 25 years I don’t know why it was so hard to make a booking. Is the problem a policy change or an inefficient staff at the front desk.

Super nice staff. She upgraded to a suite for no charge. Plenty of parking. Hardly saw too many people which is nice getting in annd out. Ice on our floor not working.

Nice stay. New property. Clean room