Holiday Inn Express Hotel & Suites Blythewood, an IHG Hotel

The person checking us in s

We didn’t check in until 1am Due to traveling and the night auditor made it quick and easy for check in. They had a light on in our room which was nice so you weren’t arriving to a completely dark room and having to turn on the first bright light at the door with two sleeping kids. A piece of the floor molding had falling off and was in the hallway of our room. I did let them know at checkout. The breakfast attendant might have been having a bad day, but could be a bit more friendly. She seemed irritated that we moved two small tables together for our family of 4 cause there was not other large setting. They should post that their pool doesn’t open until Memorial Day. Which seems late for a southern state hotel, my son was so disappointed this was one of the reasons we booked the hotel because it has a pool for a morning swim.

The hotel was clean and the room accommodations was great for a family of four.

I was awakened every time a door next to my room open and close. So basically I didn't get much sleep. Also a couple in the room next to mine was arguing very loud. That also kept me awake.

Very dated

good

The pool was not open. Disappointing for IHG. We didn’t look for a deal - we wanted a quality experience after a long day on the road. Staff was apologetic and very kind about it. Later, our son slipped exiting shower and busted his lip. Staff provided an ice pack and asked if he was ok. Hotel may need to review some non slip applications to prevent reoccurrences. IHG and Travelocity should also communicate better on amenities like the pool. Though we preferIHG and Travelocity for travel, we would have booked elsewhere or not have promised the kids a swim on arrival during their first night of spring break. Staff was great!

Great place to stay!

Somehow I sent you a bad review, which was meant for our next night stay. I apologize for the error. Your hotel was very nice and clean.

Check in staff was super kind and helpful. Room was in pretty poor shape, but was clean. Breakfast was non-edible and person working the breakfast was completely unapproachable and rude.

Very comfortable beds, soft linens.

Very comfortable

Needs some TLC . Front desk lady very nice. I walked in the room and it smelled like urine. Was going to ask for different one but thought it would go away. Checked out in am and told them. He apologized and said he would have someone check it

The front desk was great!

The desk clerk was extremely helpful.

Friendly staff

The service here was incredible. The staff was friendly and genuine when we checked in, in passing conversation, and when a personal issue arose with a missing cord of ours that we were prepared to go out and buy or go without. One employee let us borrow his, and we left it in the room as we departed. The hotel was in walking distance of several restaurants for my family of six (four small children). The breakfast was pleasantly superior to most complimentary breakfasts at other hotels. All in all this is one of the best hotel stays we have ever had.

Comfortable beds, loved the Dove products in the bathroom. The breakfast is good also. The safety bar for getting in the tub is good but I need a bar inside the shower to prevent falling.

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Place was very clean, and a very polite staff