Holiday Inn Express & Suites DFW AIRPORT - GRAPEVINE by IHG, an IHG Hotel

The hotel support staffs were the best I ever seen. My bed and room was laid and cleaned everyday. My towels were replaced for each day I stayed. Worth my money and I’ll sure be coming back

We stay here every year for a local festival and have always had a great stay, definately recommend. My only reason for not 5 star is the lady at the front desk... no personality, no smile, and very short with answers to questions.

This worked great for a one night stay for an early flight. The shuttle was efficient and friendly. Check in was easy. Elevator to rooms. The neighbors above me did bring their brick shoes but luckily they settled quickly. Could not hear talking or TV's from rooms next to me. Coffee available for early departure. Overall clean and a nice stay.

Hotel floors were dirty throughout. The entire hotel smelled like marijuana. The room was very dirty. So much dirt and dust around the edges of the room. The A/C would not cool the room.

My mattress in my room (205) was in horrible condition and was extremely squeaky. In addition the box board was in poor condition. I informed the staff it was an embarrassment on Holiday Inn to assigned the room to someone. I was informed it’s and older property and there are mattress in that condition. I asked multiple times for someone to come up and see for themselves, but no one never came up. I was offer a different time but was told it could be in the same condition. I informed the Team on Saturday and requested to come up and take a look, no one came and again informed it may or may not be there same. After several conversations in passing I was given another room which was better. Although due to a busy schedule with family I wasn’t in the room only a few hours as we checked out on Sunday at 3:30am. In addition, I was advised to take the issue up with Expedia since it was booked through a 3rd party.

Windowblunds - too much light in the room

Clean rooms and common areas. Friendly staff and 24/7 snacks. Quiet rooms even though so close to other hotels and restaurants. Wish breakfast started earlier - not available for early flights.

Just a quiet stay for a night and slept well

Estaba limpio y todo solo q tenía aromas no tan agradable esperaba más de esta cadena de hoteles, cumple con la cercanía del aeropuerto y de el shuttle

The hotel was clean and close to a lot of stores and restaurants.

Great breakfast Love that you have an airport shuttle!!

All good

Needs a few updates

Very convenient to airport

The staff was very helpful.in getting me the kind of room i needed. Price was acceptable. What bothered me most was the carpet in the halls. Itcappeared to be very dirty.

Place is fine, especially for the price, receptionist seemed to not want to be there and wanted everyone to know

The property is strategically located near the places I needed to go, including my office, St. Francis Catholic Church, and DFW Airport. The airport shuttle was very convenient — the driver dropped me exactly where I needed to be, and I was able to make my flight on time. The room had the amenities I needed, such as a work table for office tasks, and the TV channels even included EWTN, which is one of my favorites. Breakfast was included and very convenient, and hot drinks were available 24 hours, which I really appreciated. My only suggestion would be to extend the shuttle service from the airport until 2 p.m.

The receptionist was friendly and helpful. The bed and pillows were comfortable. There was a large roach feet up in the morning in the middle of bathroom floor and 3 small bugs crawling on shower full wall.

I was very impressed with how quite the rooms were from highway noise due to proximity. Perfect!

Staff was friendly and everything was nice and clean