Holiday Inn Express & Suites PIGEON FORGE/NEAR DOLLYWOOD by IHG, an IHG Hotel

I did not get the room I had reserved took the discount for a regular room but it was still disappointing. These are great hotel chains but this location did not impress me, maybe the hot breakfast did. The website I used to reserve the room is false? It states you will be charged when you arrive at the property but that wasnt the case this hotel tried to charge my card 12 hours before hand, it was a shame it was declined or "red flagged" as a possible fraudulent charge I mean I used the card no problem in my state but when it tried to pay 5 states away I guess they didnt buy that to well. I have to wonder if I allowed my card to be charged before hand would I got the room I reserved? I just didnt feel as relaxed as I do when at Holiday Express and I used them evertime we go out of area.

Good service. Juices at breakfast was too sweet

Great cinnamon rolls. Nice bed.

Great staff. Restroom needed a place for washcloth, soap and shampoo.

Had a good visit.

Wasn’t happy about the room above us the person got in hot tub about 10:15 pm and it ran for about 45 minutes, then next nite about the same time ran for 30 minutes, then the next morning they were in it at 6:00. The evening times we were awake but Saturday morning was awakened by the noise, they are very noisy

It was within a good distance of a lot of places we were going ti

We were early so asked and recieved a call when our room was ready.

The staff was phenomenal. They were very accommodating and kind.

Clean, comfy, close to The Island & super nice staff!

Over all was ok. Ac wasn’t strong enough to cool room. Ended up having to buy fan to be comfortable

Loved the free breakfast and the room was nice

They people there was really nice

The overall stay was good. However, the Jacuzzi tub kept spitting out black flakes from the jets. We didn’t use the tub. The desk person did adjust our room bill due to this.

the area location and shopping areas

Clean and quiet. Nice breakfast buffet.

Great hotel and location! Staff was fantastic

Breakfast was really good each day. Good location. Only thing was no extra chair in our room.

Front desk stuff was very nice and helpful. Room clean, bed very comfortable, having jet tub in the room was excellent relaxation after being hiking for long. Breakfast was good and hot. Overall very satisfied with hotel. Definitely will be back!

Just wonderful