Holiday Inn Express Palestine, an IHG Hotel

I was told I needed to psy another $60 as a deposit in case we damaged the room in any way. If I don't get that deposit credit back to my ctedit card, I will never stay at another Holiday Inn.

Nice place to stay in Palestine, Texas

Lovley

The only complaint I have is the foyer area was rather warm.

They over charged me and couldn’t figure out why while I was checking out extra 20$ charge nothing ruinous but still you can’t tell me why your charged me an extra 20$ they say they’ll take it off then I check my statement they charged me an extra 50$

Hot tub was not working. Beware: they advertise as pet friendly, but charge you $75 for a dog.

It was not nearly as nice as all the other holiday inns

Our stay was very nice and convenient to the location that we needed to attend my cousins Funeral.

Check in went well. Friendly sweet young lady checked us in. Convenient location.

Very easy checkin. Very clean and comfortable.

I liked having the ground floor and parking near entrance

$75 per pet. I paid more in pet fee than for my room. The walls are very thin, the room next to mine had a cough, sounded like he was in the room with me. Stray dogs in the parking lot at night, howling and barking. Stayed 2 nights without sleep, will not stay again. No, I didn’t bother the desk, these are things they can do nothing about.

The hotel staff, front desk and those working the breakfast area, were great. So friendly and helpful!

Horrible stay. Staff was nice but that's where the good ends. Our toilet made a loud whistling noise when you flushed. I found bugs in the bathroom. The "accessible" tub was a joke. It had a metal bar that was attached to the side of the tub that had the wall on it, but apparently it had been torn off at some point because it was caked with very sloppy caulk. The accessible shower seat was a foldable plastic seat with metal on the ends. One of the edge where the metal was would hang from the metal strip that being attached to the tub. However, the other side of the tub, where there was no wall simply had these plastic strips that you sit on and they were not attached to the tub, so they were very scary and unsafe. The shower head did have a hose. That you could take down to use the shower head while city. However, it leaked all over the place and the shower head was not adjustable and very very poor water pressure. The second evening we were there, we got knocks on the door after eleven p m. It turned out the managers came to our door because my son was in the shower and it was leaking on the floor below, but when they came into our bathroom, they realized the leak must be internal, because our floor was dry. We asked several times if we should switch rooms. They would not switch rooms with us and we paid full price for a room that we could not use the shower. I complained at the front desk when I checked out.But they said there was nothing they could do

This hotel was exceptionally clean & neat. Heard them cleaning the hall twice while there one night. The staff was friendly & courteous too. Had a little trouble with our thermostat for a bit, but got it worked out. Would recommend here for a stay.

Me gustó el lugar, muy tranquilo para descansar, muy limpio!!

Very clean, friendly staff. I had a problem with my key card not opening. Staff was great to help get me in my room right away. The issue continued during my stay but maintenance came to fix the issue.

Hreay location and great breakfast

Nice hotel. Very friendly staff and very clean. Comfortable beds.

Tuve confusión. Con el cobro pero todo se aclaró