Holiday Inn Express ROSLYN - LONG ISLAND by IHG, an IHG Hotel

Coffee pot in room not working , no refrigerator, Had to be moved from my first room because of terrible odor in room, second I was given smelled normal. I would have liked some compensation , but hotel attendant said I would have to go through Expedia. Staff was pleasant, hotel was convenient location, breakfast was fine.

It was a terrible experience for me and my girlfriend! There was no fridge, no microwaves in the room. The room looked totally different from the pictures. Parking lot very not convenient for a certain amount of cars, the entrance is also the way out, crazy dangerous. After all, customer service was a disaster. I not recommending this space to no one.

Nice clean place

Older hotel. Transitioning to Best Western from Holiday Inn. Staff was friendly.

The guy that was in the front desk did not update the room. I asked him for two bedroom. I had to sleep on the floor……

This room has very poor sound insulation. First, the windows do not block noise well, and the sound of cars passing outside is very loud. Second, whenever someone walks on the floor above, a loud noise comes from the ceiling of this room. While lying in bed, we constantly feel as if the people upstairs might fall through at any moment.

Upon arriving I requested that my ice packs be stored overnight in the hotel's freezer so that I could make it through the next day without my food spoiling. I have done this at every other Holiday Inn Express and other hotels for years with no issue. For some reason the front desk attendant would not accomodate and refused me. He stated that this presents a concern of potential cross contamination. As a veteran of the foodservice industry for 40 years, I can not understand how putting ice blankets in a sealed bag and in the lowest shelf of a freezer could be made into an issue. It poses no threrat to food safety and offers a small token of hospitality to someone who is traveling and has dietary restrictions. I hope that the staff will be made to be better informed in the future and be more hospiaible.

The rooms are a little small, and could use a little updating. It was not badly out of date, but there were just some minor things that could use a little improvement. The parking is extremely tight and it’s one lane that is used for both the entrance and the exit off of a very busy street which could present a hazard. The staff was lovely. The breakfast was great, and the beds were comfortable.

Didnt know who owned the property. Listed as Hilton all furniture tagge Best Western. Sheets seemed damp from humidity. Room seemed as if a freshener was added giving the room an oder as if to cover smoke or humidity. I would not stay there again

When my flight was cancelled and I could't travel, they would not change my reservation date nor allow me to cancel for even a partial refund. I will not be using Holiday Inn chain ever again for their lack of flexibility as they are NOT business traveler friendly and made a bad situation worse. Thanks for nothing.

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Do not want to go back ever again

Good place to stay for the night.

rooms are too small

Rooms extremely small

The staff was no help.

It was better than many of the Holiday Inn Express Hotels I've stayed at in the past. You get what you pay for, decent with comfortable bed

The room are very small, and fairly noisy (from floor above and neighboring rooms). Original room had non-functioning air conditioner, but we were given another room promptly. Breakfast was average. No amenities on property.

Room is very small Air conditioning cannot be adjusted to comfortable temperature Lobby bathroom not working We are not expecting lavish treatment but the free Breakfast is below standard.

Staff was really great. But not the rooms. My room had a broken toilet paper dispenser. A bedside light w a screw missing. Shower had leak so water all over and no bath mats. The tv did not work. They did offer to move rooms but I did not want to re pack. I will not be staying here again.