Holiday Inn WASHINGTON CAPITOL - NATL MALL by IHG, an IHG Hotel

Great price for the value.

The property is old

The front desk clerk charged me incorrectly. Her language skills and tech skills were inadequate. Something similar happened with the parking attendant, who had to call someone and speak in another language to resolve a problem. Also, had to return a dish in the restaurant because it was so poorly cooked and had a chemical taste. The breakfast was not outstanding either, for $29.00

Check-in was quick and easy, our room was clean, everything worked fine. Only stayed one night, didn't take advantage of any amenities like breakfast, etc.

Pros: Location! Everything was at a fingertip length and the metro was just a little walk away. CONS: Could here the child next door talking and running around at 1145pm. After a long day my husband and I are trying to sleep. The maid walked in on my husband and I naked in bed. NOT COOL! No fan in the bathroom, now normally that's not a big deal, but it is after potty.

Front desk Mr. Kenny! So friendly so helpful!

Staff was friendly, particularly housekeeping staff. Room was clean and included appropriate amenities. Was not so impressed with the restaurant or service for the evening meal. After having dinner there one time we chose not to return again.

Would always like more food choices 😁

Air conditioners were to loud

The staff was so nice and accommodating. Perfect location.

I love this hotel. AMAZING and customer service knocks it out of the park. We came here after leaving a really bad hotel early, coming from Ocean City, Maryland and we were greeted with professionalism, hospitality, and kindness. Not to mention it was super clean. This hotel speaks for itself with location because we were only a block away from the national mall. we went every day as it was less that a 5-minute walk. I Truly can't get over how great the hospitality was at this hotel was though. The staff was so professional. They are the epitome of what amazing service and hospitality stands for. They set the example. It was so refreshing after coming from a bad hotel in Ocean City. I cannot thank you enough!!!

The staff were all so nice, loved the walkability to L’enfant Place metro stop, the National Mall & Capitol Hill. Really loved that there was a restaurant on site and ate there two or three nights in a row while doing some training.

Great location! Super friendly staff! Very walkable distance to the national mall! Easy location to drive in and get too quickly!

Close to mostly everything around Washington DC

I come to Washington several times a year and always stay at this facility. I am most impressed with the friendliness of the staff. They are aways helpful and pleasant.

Will not stay again

This is a nice hotel, convenient and well maintained. Walking distance to most things. I would NOT recommend the restaurant for Dinner, I did not try the breakfast as it seemed over priced.

The room smelled like wet dog, the rooms are old and carpets looked like the were old and dirty. Checkin took 30 minutes as there was only one person working and for some reason each person took 10 minutes to check in. Best thing about it was the location, close to the Smithsonian.

Check-in was easy, lobby has decent space to hang out. The whole hotel feels like it’s a few degrees warmer than you’d expect, slightly uncomfortable. The room was worse, hard to keep it bearable despite the wall AC unit chugging away 24/7. The room is in need of a makeover; the carpet was beat, wallpaper was peeling in several places, only some of the power outlets worked and the satellite service on the TV was very poor even though the weather was clear. Service in the 21st Amendment restaurant was very slow and the “roasted” broccoli was very hard and crunchy. Having said all this, the location is great if you want to be around the National Mall and monuments, just be advised there are not a ton of restaurant options nearby. For DC, the price we paid was reasonable however. Just don’t expect to be wowed by this property.