Home2 Suites by Hilton New York Times Square

Hotel location is in Times Square which is very close to food, shopping and Broadways shows. The problem is the waiting time for elevator during morning 8-10 am, it may take you up to 15 minutes to go to lobby or your room. And the toilet bowl clogged several times during my stay.

I confess that I almost canceled this reservation days before arriving at the hotel based on the service I received online from the team. Let me explain: we have a 1-year-old baby and it was essential to have a crib in the room. The ad said it was available, but when I sent a message to the hotel, the response was always standard: they have it but don't guarantee it will be available on the day. A perfect response to make a mother worry even more considering that we would be living in chaos for 5 nights. It looked like I was talking to some robot instead of a human being. Anyway, considering it was a Hilton hotel, I gave it a vote of confidence and kept the reservation. Upon arrival, I was surprised by the staff at the reception who were super nice and put us in a quiet room as requested, and said that the crib would be delivered in a few moments. The room had a perfect size and also had a microwave, dishwasher, minibar, and a sink. Perfect for taking out food and eating in the room if needed. The location is amazing: two blocks away from Times Square, with a lot of great options of food, and tourist attractions. Well, not everything is perfect and I have to be honest: 1. The bed linen smells like wet dog. You know when they wash it and it doesn't dry well? So, imagine sleeping with that smell! 2. The sofa bed in the room also smelled really bad. 3. The elevator is a mess: if you have an appointment, leave about 15 minutes early.

Really quiet in the room knowing Times Square being so close to the hotel. Too much traffic in the morning to get breakfast and getting in the elevators past 8:30am

The staff were very friendly and helpful, the room and lobby were clean and nice. Breakfast was good, there were hot dishes in addition to the usual Continental breakfast fare. Our only issue was with the elevator system. It was impossible to go from floor to floor, guests can only go to and from the lobby. There were very long waits for elevators, at one point I walked down and up 26 floors because I had been waiting so long.

Convenient location, able early check in, and breakfast is a plus

Awesome location and easy check in and check out with small but well appointed room. Great with leaving luggage on departure day too!

Beautiful room, but if you’re on the street side be prepared for to usual sirens and horns honking from below.

Meget Turist hotel med meget dårlig morgen buffet

Excelente

Buen dia llegamos al hotel el 20/6 a las 5 am compre un dia desde el 19/6 ya que vengo de un vuelo muy largo y esperaba poder llegar y dormir cuando llegamos nos dicen que vendieron la habitacion por no habernos presentado antes. Realmente no se como es la dinamica pero si pago una habitacion desde el check in a las 3 pm hasta las 10 del dia siguiente me tendrian que haber guardado la habitacion.Perdida de plata absoluta ademas de llegar descompuestos y no poder descnsar

I understand we were in NYC, but when you stay at home to suites, you expect to feel like your home. Hotel had no area for doing laundry (we were there for a week), other than the hotel doing it for you. Was told laundry cost was $1.00 a piece of clothing, but was so not the case. Took laundry down and they want me to pay $14.00 for just 1 pair of pants, the cost of the other items listed on their laundry sheet was just as ridiculous. Additionally, I tried multiple time to call front desk and house keeping, and no one ever picked up the phone. Was not impressed with the staff. Hotel itself was nice but we had a small room that was in between 2 elevators. We only half of room (unlike what a normal hotel size should be) because the elevator literally occupied the other half of what our room should have been. The temperature in our room never really cooled down, I’m guessing do to the heat from the elevators.

The Personal of the staff was really friendly and did everything they could for the guests. The climafans were pretty loud. It was disappointing to get only on the Topfloor by paying for expensiv drinks.

Wonderful experience beginning to end. Check in staff was wonderful. The room was very clean. Elevators were fast. Rooftop bar was delicious and beautiful. Breakfast was plentiful. Highly recommended.

No hacen la limpieza diario y si la quieres diario te cobran extra.

Great location. Had a bit of issue w/ wifi but ultimately able to get online after getting IT support from calling in.

Alles super außer die laute Klimaanlage in der Nacht. Mit den Ohrenstöpsel von der Rezeption konnte dieses Problem erfolgreich bewältigt werden. Wir kommen gerne wieder.

Excelente estadía. Ubicación inmejorable. El desayuno es bueno. Pero lo que nos llevamos es la cordialidad y paciencia de Nahomi en recepción y la calidez, simpatía y predisposición de Ynocenzia en el comedor. Y con respecto a los ascensores, mucha paciencia

This property was great, very clean and the room very nice with the kitchen with utensils and kitchen wear for cooking. It doesn’t have burns but has a big nice microwave and good size refrigerator. The breakfast was good and the front desk team very happy team. I love the walking distance restaurants and groceries shopping. I would stay again for sure :)

Parking was expensive but they had valet. The security was awesome and staff was exceptional

Proximity to Times Square and broadway for shows. Lots to do close to the hotel