Homewood Suites by Hilton San Antonio Northwest

Se veía seguro

This was our second time to stay here. We love the spacious suites and the staff is always friendly and supportive. We will stay here every time!!

La pasamos muy agusto, la canchita de basket fue lo máximo para mi hijo

Great hotwl

El hotel en muy buenas condiciones. En una zona residencial muy bonita y cerca de un HEB. Fabuloso

Que una vez que ya está pagada la habitación con tarjeta de crédito pidan que se muestre la tarjeta y que además aparezca con el nombre del huésped. Siendo que actualmente aparecen las tarjetas en el nombre del titular

I loved the customer service. But what I didn’t like was that upon check in I saw at least 4 roaches in my room by the kitchen area

great place

Nice stay, a bit outdated but the room was big. The area was quiet and close to major areas.

I would like to start out with the positive. Breakfast is SUPERB! This chain & location is always my preference when visiting San Antonio. This reservation has lots of amenities we enjoy as a family. Despite that I booked thru a third party, I've become accustomed to Hiltons high standard of cleanliness & room conditions. I've experienced this time & time again at this location, it's what brings me back. This was NOT the case this time. My kids were not able to use the pool as it is not clean. The room I was given is old/out dated with several tears on the carpet & the bedding (I would not use this in my own home). The room is mediocre clean. Even at check in it did not smell sanitized. The worse is the silverware. Simply unacceptable. I'm hoping this is an exception and not the new standard. I did no inform the front desk because I'm sure you guys are sold out being spring break weekend. Just when I thought things couldn’t get much worse, it did. My 6yr old found a live maggot as she was playing on the carpet!!! NEVER have i encountered this at any hotel stay. I wish I could up this video, did it come from dog feces or rotten food who knows but this should have been at the very least vacuumed. Laura Flores

A/C unit did not work properly. Cockroaches in the room.

Bathroom in room had a bad smell. Looked clean but it didn't smell clean. Light went out in our bathroom, advised front desk and was told that it MAY get fixed the next day. It was not. Other than those two events. Everything else was fine.

A lot off lights outside very easy and closed for access

We enjoyed everything about our stay. Clean facilities. Recycling opportunities. Excellent breakfast. Comfortable room. Friendly staff. We will be back.

Buena estancia

Two bedroom suite fits big family

I've been visiting San Antonio a lot lately, this hotel has been the best so far. The rooms are comfortable for the 6 of us, although I wanted the 2 bedroom suite which was sold out. The breakfast was fresh and delicious. Location was also perfect for us, close to utsa.

5 night stay- clean room, quite property. The only issue we had was with the air conditioner. Unable to keep the room at a comfortable temperature. Maintenance attempted to fix the problem but was only able to get it working well enough to make the room somewhat tolerable.

Close tonhighway

Good