Hotel Alba Tampa Tapestry Collection by Hilton

Elevator was down

I really enjoyed the pool it was the perfect temperature and depth. What really turned me off about this hotel was the elevator situation as it has been mentioned in other reviews. Only 1 elevator works and its operator by 1 employee. The way you call it is by pressing the button on a ring door camera which is being watched by the elevator operator an a iPad. For this reason I will probably not stay here again specially for a 4 star hotel. Another thing is the rooms are really small and they do not have much lighting inside the rooms. The Queen bed is more like a twin bed but very comfortable. The food is not that great at the Spaniard, I did enjoy their cocktails .

Beautiful property except for only one working elevator due to hurricane damage Breakfast was delicious. Pool and bar are excellent

Everything was great!

everything was driving/walking distance

I had a great time.

Loved the recent rwnovations

The property was great to stay at, I would return to this hotel. There was only one elevator working due to hurricane damage. The staff was very polite and accommodating.

Staff wasn’t friendly or welcoming. Front desk seemed annoyed to check us in. Multiple areas of construction going on and equipment lying in halls. Only one working elevator; you had to ring a doorbell and wait for an employee to pick you up, the guy literally said he skipped people if they were on phone or not paying attention (he could see everyone on camera). So elevator service incredibly slow. We had four people in our room, only two towels. Most outlets in room not working. Very dusty and sticky tables.

Perfect location and close to everything!

Not as advertised. Safety is not a priority. Recommend close down and revamp. Especially the elevators and dark hallways to rooms.

Location is great

they only had 1 working elevator with a staff member riding in it at all time with an ipad! and they had a ring button to call the elevator!! awful!!!

The property is beautiful with very friendly staff

It did the job; however, the images are a bit misleading. It looks like it's still in the process of renovation. Only a single elevator worked and it was staffed 24/7 by some poor person. We mostly took the stairs. Many of the outlets in our room did not work. The TV also would not turn on for some reason. The bathroom could have been a bit cleaner. Otherwise, the AC was cold and the beds were clean and comfortable. Next time, however, I'll opt for a different stay.

Everything was great!!!

Thank you for your hospitality

they need to fix their broken elevators.

Only 1 elevator we were on 3rd floor and my husband has a walking problem

I’m writing this review to share one of the worst hotel experiences I’ve ever had. From the moment we arrived, it was clear this hotel lacks basic service standards. No one helped with our luggage, no warm welcome — nothing. We had to carry everything ourselves. The biggest issue: the elevators. There are three elevators, but only one was working — and even that one required a staff member inside to operate it manually. No one told us this at check-in. We discovered it ourselves after struggling to figure things out. When we asked the staff member inside the elevator why it worked this way, he made a very unprofessional and inappropriate comment about needing money. That kind of behavior is completely unacceptable. Even worse, we later found out the elevators had been in this state for over two months — meaning the hotel was fully aware of the problem and chose not to inform guests in advance or at check-in. The lack of transparency, poor service, and disrespectful attitude from staff made this stay extremely frustrating. I absolutely do not recommend this hotel to anyone.