InTown Suites Extended Stay Birmingham AL - Lakeshore Parkway

The attendant William was very professional and presidential throughout the entire check-in and check out process. He physically verified that the room was clean and comfortable before he gave me the room keys. He displayed excellent customer service.

I have stayed at this hotel before and was not so impressed the first time. I think possibly they give better rooms to the guests who make reservations. I say this because the first time i stayed the room was not nearly as nice or clean as the room I was given this time around. The room I got this time had hardwood floors throughout nearly the entire room and the bathroom only the bed area had carpet. The floors were clean, the bathroom was imaculate. The only not pretty things in the room were the cheap nasty plates, cups, and flatware they provide (not too surprising considering every room has a kitchenette) two random holes in the wall (which looked like it was cut for outlets that were never installed or lighting that was never put in) and the area underneathe the kitchenette sink (which was molded and falling apart) BUT considering how cheap the room was i didnt care and the fact that someone had actually cleaned the room it smelled clean and looked it was very nice. I wasnt bothered by the staff nor the other guests the entire weekend. The elevator although convenient was HOT and stinky! But with only three floors not such a big deal.. I will definately recommend this place for my company to use again! If I could always use that same room it would be awesome!

I used several hotels in the area for business travelers. The staff was courteous and my guests were comfortable.