InTown Suites Extended Stay Colorado Springs

I've never seen a front desk closed so much. Open only from 11am to 7pm, closed Sunday. Not convenient for a front des and customer service. No shop for sundries, only a vending machine. Location is off the beaten path. This hotel has no character, just long hallways with rooms. Also for a full service kitchen, there is not one pot or pan to cook with. No plates, no utensils, so is how is one to cook. I do not recommend this property.

Good location for visiting local attractions, retail outlets---spacious room and facilities all good, price was very competitive for area.

My room is located on the third floor. It smells like dead shrimp in the hallway

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The property is very dated. However the beds were clean and comfortable. For a long stay facility there was a refrigerator and two burners to cook on. There was no coffee pot, pans, or dishes to use. Anytime I have stayed and a similar place they had at least a pan, a skillet, and a few plates and utensils to cook and eat with. Staff was very helpful and friendly.

I booked a suite for 7 days through hotels.com. when I arrived they did not have a Handicap accessible room available. I use a walker & can not walk up the stairs. I had to cancel my reservation. Then they ran my credit card anyway, calling it a no-show! Although the lady at the front desk we nice and sympathetic, I am still trying to get a refund since they were unable to accommodate me & my walker.

Great Stay – Spacious Room with Kitchen! I really enjoyed my stay here. The room was nice and spacious, and I loved that it came with a kitchen, full-size refrigerator, and microwave — very convenient! The price was reasonable too. I’ll definitely be coming back!

Safe for sure!! Great place to stay! Great staff as well!

I will definitely stay here again when needing an overnight stay in CO Springs. Front desk lady at check in was wonderful and my overall stay was everything i needed. Great for the price!!

Dont

Took money they were not supposed to Chelsea was extremely Rude, unprofessional, and not at all to the least trying to help the situation, refuse to contact her general manager. WILLL ABSOLUTELY NEVER RECOMMEND THIS PLACE AND WILL BE CONTACTING THE CEO OF THIS CORPORATION.

Clean room but terrible smell throughout the hotel & in room, couldnt place it- toxic smell. Front desk & laundry facilities were excellent. Area around the hotel felt VERY unsafe due to the patronage. Nice that there was a trail right behind the hotel.

Great

Good location (access to trails, parks, shopping and freeway). Property very run down (3 out of 4 ingress doors out of order; elevators suspect). Low weekly rate attracts some interesting folk and it appears that there are “car campers” and even some abandoned cars. Too many units for one maintenance person to keep up with as well. Real attitude at front desk when I was locked out of room due to dead door sensor. Expedia didn’t share that reservation was non-refundable (third party booking), so I couldn’t cancel or shorten stay without financial harm.

I loved the scenery behind the hotel and the river, the view of the mountains was great! Loved how it had a little kitchen and the set up was nice

Terrible place horrible stagf

For the price, InTown Suites served it purpose and the rooms were surprisingly nice. My only complaint is that my four rooms that were reserved wasn’t available upon arrival at 11 o’clock. It appeared that it was only one or maybe a very limited number for housekeeping; which made the wait longer than expected. The saving grace and real hero was without a doubt the receptionist, Aaron. Aaron delivered quality service to all the guest all while working without any additional front desk support and with a genuine smile. Because of that alone I would recommend staying at InTown Suites.

Property wasn't upgraded at all like the photos had suggested Property felt very dated and thr parking lot was in terrible condition.

Zero frills not even an ice machine. Front desk said there are ice trays in the fridge/freezer. Twenty cubes in 6 hours, wow. Hard to find entrance (only the address above the door) which was down steps. We got several pages of paperwork and signed 5! times. Ridiculous

We didn't get to the hotel by 6:30pm the day of our check in cause our flight was delayed so they cancelled our entire stay for the weekend and charged us a cancellation fee even though we never cancelled anything. Apparently you must be at the hotel by 6:30pm to check in or else the hotel automatically cancels your entire stay. I've booked hotels in multiple states, countries and even multiple continents and never had or even heard of a issue like this before. The office closes and locks up at 7pm and doesn't reopen till 11am, what kind of hotel hours are these? We had to sleep in our car the night we were supposed to check in cause with the event we were there for all the hotels were booked for 40 miles. Their after hours number was absolutely 0 help. At 11am we went to the office when it opened and they told us our stay was cancelled, they already charged me for a night stay (we didn't even stay there) and a cancelation fee. Our original room we booked and they cancelled was already rebooked by someone else and they told us they were sold out of rooms. I was livid! By far the worst experience of any hotel custom service I've ever had and I've stayed in multiple places all over the world with well over a hundred nights of stays total. Absolutely terrible hotel service!