Kimpton Hotel Arras, an IHG Hotel

All the staff from valet, to check in to housekeeping were friendly. Every front desk member I met or spoke to were extremely helpful. and warm in their responses, Nicole, Angel, Joseph and anyone else that worked during our stay. Location is perfect, right next to a great breakfast place Grene Sage (also great staff and food). Valet staff work hard..only downfall was no pool but other than that room was perfect!

The hotel was very nice and the staff was extremely helpful.

Beautiful hotel with lots to offer patrons. Perfect location.

Excellent hotel, dog friendly, and within walking distance of shops and first class restaurants.

Hotel and staff were wonderful! Very convenient to all of downtown Asheville. The staff were very polite and helpful with suggestions for dinner, parking etc. We travelled with our dog and the hotel was very dog friendly. So many restaurants with patios that allowed dogs and all of the stores did as well. Our only complaint is the street noise late night in the room. We were on the 8th floor facing Pack Square and the motorcycles circling and revving of engines went on until 1 am Friday - Sunday night. Monday night was fairly quiet. This is not the fault of the hotel but the city should crack down on the noise ordinance if they have one!

Great stay!

Everything and everyone was absolutely amazing. The minute we arrived, the valet spotted the bikes on the car and gave great recommendations for bike parks and trails. Housekeeping was quick and efficient. Our pup was welcomed and comfortable. Highly recommend stating here.

Supper friendly and responsive staff.

In the middle of downtown Asheville with a gorgeous view of the mountains. Near great restaurants and shopping. Beautiful hotel, friendly staff and fantastic weather. Had a great vacation!

This was a family vacation to Ashville and the Biltmore Estate. We were extremely pleased with the Kimpton Hotel in every area. This a beautiful hotel, with excellent staff. Rooms are very nice, beds comfortable and the bath was large and roomy. Several added pluses with appetizers and water/wine in the evenings. I did not know the parking was valet and an extra cost, but parking is so limited in that area, so it worked out fine. The valet service personal was very friendly, and they will bring your car as often as you may need in a day. We did not experience the restaurant, but I'm sure it was as nice as the rest of the hotel. You are able to order food for your room. Very convenient to shops and eateries within walking distance. Overall, we were so pleased with our choice of stay.

My 3rd time staying at the Arras is as many months and can report that it has been a total pleasure. Comfortable and handsome room, quiet and with great views. Terrific staff and convenient location.

Building was a former bank.

All perfect!!!

Great location, super clean and pleasant staff!

Great location. Minutes from restaurants and shopping. Nice upscale hotel for the price.

The hotel and all staff from valet to reservations to housekeeping to concierge were absolutely amazing and some of the most attentive and friendliest I have visited with since COVID.

One of the best hotels I have ever stayed in. The service was the best I have ever received and the comfort and cleanliness was outstanding. I will stay again.

Amazing, stay here! The best hotel I have stayed at with my dogs!

Great weekend trip. Great location

Staff went out of the way to welcome us. We will be back!