MainStay Suites Chicago Hoffman Estates

My boyfriend and I stayed at this hotel. We booked for 6 nights. When we got there we already had an off feeling. We walked into our room and checked everything. The ceiling has mold growing on it, the toilet was clogged as well as the bathroom sink, and the AC unit did not work. We went down to the desk and the Employee of the Month (i don’t remember his name) was super helpful and nice and said someone would come the next morning to have a look at everything. The maintenance guy did come but the AC was still broken. It would turn on for 5 minutes every 2 hours! With how hot and humid it was, we were roasting. We went to the lobby and talked with Cash. He was helpful as well but said since it was a weekend the maintenance guy wouldn’t be able to come until Monday morning. I just about had it with this place. The next morning I woke up with ANTS crawling on me in bed!! I was done. We packed up and went to the lobby. They said they would give us a refund but we haven’t received it yet and it’s been almost two weeks! Everytime I call for a manger she’s not there! This stay was absolutely ridiculous and disgusting. I’m very upset with how everything turned out and We are still waiting for a refund!! Do NOT stay here!

Stayed here before so for the Price and location was an easy decision.

Not my first time staying here, definitely not my last. A very nice place, clean and affordable. The complimentary coffee in the morning is nice gesture.

It was good quiet and clean the only this on the website has on there says they give breakfast when we got there no breakfast. They should take that off there website if they don’t offer it . Other then that good there

Very nice staff and excellent service

The room was terrible. The couch was all busted up. I reserved an accessible room but it wasn’t very accessible.

Right by HWy90, still very quiet. Comfortable and clean room with kitchen, friendly staff.

We had a great stay. If back in the area we would surely stay there again

Friendly staff n very helpful

Comfortable, clean room for a reasonable price with helpful staff and easy access to good restaurants and highways. The only issue was some of the other guests; the room above us sounded like they were throwing furniture in the middle of the night.

good with dogs

I came from Louisville Kentucky for a weekend family bridal shower. I was informed upon arrival I’d have to pay an additional $72 fee for my dog plus $25 for “incidentals” which I would be refunded. I’m still waiting for my refund. The weekend manager was unfriendly and not helpful. The property was not very clean, there was hair on the floor in my bathroom. The overall cleanliness of the property was poor. It was difficult to sleep because the tollway is right next to the property and there were cars and motorcycles zooming up and down it until the early hours. The property doesn’t have an ice machine and although there was a full size refrigerator in the room I didn’t think to check it for ice which I needed for my cooler for my trip back home. The weekend manager just curtly informed me there was no ice machine in the building. I ended up going and purchasing a bag of ice. I will never stay at this property again and I travel to Chicago frequently as I have family and friends in the area. Very bad experience!

Lovely!!

(It took 3 rooms to get one with working heat, coffee service and working tv

Reasonably priced room/suit with a kitchenette suitable for a longer stay if you didn't want to eat out every night. Nothing walkable nearby. Appeared to be housing some long term guests but I was not bothered by that or any of those "residents". If you are on a budget such as I was, I was able to get some breakfast cereal and milk plus other things to have breakfast when I wanted without having to go out. There is no breakfast offered.

The room had a strange smell and there was left over painters tape around light fixtures on the ceiling. We stayed for two nights and came across 3 cockroaches in the room. The furniture was beat up with many dents and chips in the paint. We were on a budget and did not spend a ton of time in the room, so we made it work. In the future I would definitely spend more per night at a different hotel. Although, the staff was very friendly!

Staff was veary friendly and establismeny is always clean

Everything was going well up until the day I was checking out. The housekeeping crew was knocking at my door way to early; around 45 minutes before check out time. I found this to be rude and disrespectful. Shouldn't front desk let them know which rooms are OK to proceed to clean ? Just wondering.

Very convenient for the location. A little out dated but stayed here previously. Very friendly and helpful staff

I had to sleep with my door ajar because the door knob broke off in the room. My sleeper sofa was to filthy and torn up to use. The bathroom tub was disgustingly dirty and hair everywhere.