Quality Inn & Suites Kansas City I-435N Near Sports Complex

Very lacklustre check in. Directed to an entry with a broken door. Our room smelled and had ants on floor from food and a half eaten packet of chips in the TV cabinet. The place was very rundown, walked past rooms with broken door/windows. Decided this was unsafe to stay as my child wanted to leave. Went to front desk and as we were not staying, they didn’t ask why they just said have a good day, I guess this happens a bit. Shane as we stayed at another Quality Inn and was a totally different experience.

The room smelled like mold and the bathroom had cockroaches in it.

The tv didn’t work and the shower rod was broken. There was no breakfast as promised. I’ll never return. A terrible experience!!

This is the nastiest hotel Ive ever been to. I checked in and check out within 15 minutes. Cigarette burns everywhere, dirty restrooms, nasty beds. I wouldnt even let my child sit . They said no smoking but staff was smoking in the hallway by the room.

Hotel needs undated. Cigarette burns in blanket. Other guests hanging out windows to smoke. Bathtubs are filthy & stained.

This was by far the worst hotel I've ever stayed in. Arrived at 2:00 a.m. and the front desk demanded $100 deposit before we could get to a room. Absolutely. Nothing like the pictures. In the a.m. I want to ask for some washcloths and the front desk person. Wanted to make sure I was ready to check out and we still had like 2 hours before checkout time

The hotel lost power shortly after we checked in for a two-night stay, so we had to go somewhere else. The hotel has refused to answer the phone when I call, but will pick up when I have other people call (corporate office, etc). They’re now saying they can’t refund the first night because we checked in but not out. Of course we checked in. We had a reservation, and the building had power. When it was clear we needed to go somewhere else, I dropped our keys at the front desk and watched the attendant write down my name and number as well as give me the name of the manager (Neeraj) so we could get ahold of each other. I would consider that checking out. They don’t have record of my checking out because, again, no power, and they’re telling me there is no note about my leaving, even though I watched the guy at the front desk write it down.

Didn’t even stay there…smelled terrible. Hot and muggy in there. Beds were ridiculous. Waiting to see if they’ll give me my refund after the worst service and room I’ve ever seen. Power was off for a long period of time. Always told have to wait for manager still waiting

Power went out on Friday evening. I didn't stay. Came back the next morning around now packed all my things checked out. No smoke detectors are mounted in the rooms. It's a horrible smell in the hall way. But the sheets were clean. No bed bugs which was a plus.

This Quality Inn is the worst hotel I have stayed in, from bad room looks and ancient room damage, bathroom, and broken window glass to evil being and a towel, as no phone in the room and no amenities

The scanner to get into one of the entrances was broken. There was no power to the entire building, so no lights and no A/C. Someone also knocked on our door at 2am and when we answered there was no one there. There was an unexpected 100$ deposit for the room, and the entire building reeked of cigarette smoke. Do not stay here if you value your safety.

I knew that I was going to a cheap hotel, but I was taken back by after not having room service show until the third day, after me calling to ask for toilet paper. When I got there, there was about a half inch left in a roll, and so I called to request it. I was kind on my call, I work in service, and the guy was so rude I was a little shocked by it. He is first response was “well you’re going to have to come and get some then” literally. Then I told him I had to leave to go to work and didn’t have time and asked that housekeep (his department) just bring some when they turned down the room. His response was “do you want the toilet paper or not?” and was VERY aggressive. I bit my tongue but that pissed me off pretty bad. I returned from work late that night and my room had toilet paper. I stayed there 4 nights and never had my bed turned down. On the 4th night I got toilet paper, a new towel, and a bunch of attitude. Aside from the broken window screens laying all over the lawn, dead flies on my floor when i arrived. Horrible experience, the worst I’ve had in 24 years of travelling.

Terrible

The room was actually pretty good for the price. It was clean and the bathroom was nice but the outside of the building and parking lot is in desperate need of renovation and the hallways were not as clean as the room.

I got my son this hotel room for a night stay while on an overnight trip with a friend in Kansas City. They had trouble checking in because they were 19, in this hotel description it clearly says minimum check in age 18, I was able to check them in by email @6:27pm My son called me about problems with the room and it being in a bad neighborhood. My son went to cancel the room at 8:20pm and was told he would not be getting a refund because he had stayed there so long. I was in the phone and could hear my son being yelled at. The front desk man had previously offered to move their room due to a puddle in the floor. Long story short , they left and checked into another hotel.

No elevator, not allowed to pay separately, bogus receipt, room smelled bad, no tissues, phone to desk did not work, rust in tub and sink, no towel racks, burn-holes in bedspread, only 2 hangers, window shade broken, tiny tv that didn’t provide the channels listed, no breakfast, room was scarily dark except for the bathroom where the light would not turn off, huge potholes in parking area that could break an ankle. I doubt if I will ever stay at a Wyndom again.

Was supposed to get my security deposit back and I'm still waiting 5 days later my room was a mess and my shower was broke dirty sheets and walls ridiculous and didn't receive any discount

It was ok. Not what i expected for the price i paid the weekend i went. The staff was prompt when i had an ac issue and resolved it quickly. Little bit of a sketchy area. Of course im pretty good at getting along with anyone but if someone was from a fancy neighborhood with limit amount of crazy in their life they would have been very uncomfortable and most likely felt unsafe. It was ok for us tho.

Very nice hotel, staff was extra friendly and helpful

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