Residence Inn by Marriott Addison

The front staff are very rude. 2 incidences by 2 different staff: In 1 case, housekeeping were knocking when I’d extended my stay & had do not disturb sign up. It’s hard for me to come to the door due to pain & disability & heart issues. I said that the maid was there & reminded them of my stay. The guy was really rude & arrogantly said, “Maid? We don’t have maids.” He then stopped right there & when I said she’s outside right now he rudely and in a smart-ass tone said, “That’s housekeeping not a maid.” Um, okay. I’m sorry I didn’t realize that huge of a difference existed and that it required complete and utter rudeness and condescension. He was rude & condescending every time he answered the phone. Another staff member was equally rude & refused to help me when I ordered groceries on doordash & they came to the front instead of following the directions in the app directing them to the entrance of my building. I said that they didn’t follow directions in the app, it was important that she tell them to look at directions in app. I couldn’t get an entire grocery order back to my room as I am. She refused & told them I wouldn’t tell her which B entrance, as directions to the correct door was in the app. We had to retrieve all groceries despite disability and pain. elevator was broken & missed a Dr appt. as I can’t use stairs. They don’t care if you’re disabled and do little to make sure you’re in correct accommodations even if you come in with a wheelchair and/or cane.

Very clean

Very clean

The only issues I had was that the tub in the cleaning crew could do a better job in cleaning the tubs in the rooms. Also, this establishment should definitely look into putting up AUTOMATIC AIR FRESHENERS up and down the hallways on every floor. The hallways did have a bad odor at times. Air fresheners would solve that problem. Other than that, this hotel is ok with me

Everything was great

Clean , good location to local venues

Great property. Would happily stay here again

Checked in at 6:30 pm Saturday, fine. Saw obvious hair on appeared used sheets. At approximately 11:30 pm returned to room and bedroom tv did not work “no satellite”. Called front desk and was told a repair was scheduled for Monday. If that’s the case I should’ve been given notice with option to different room at check-in & during late nite call to the least. Heard ppl arguing outside of my room #126 bldg B after midnite. Pillows small, hard & flat so no rest for one nite stay. Couldn’t even angle for comfort sleep. Hopefully no general political response is given.

The area was very convenient, good price for the value.

Pleasantly surprised with the breakfast selection, and it was edible. Hot and flavored. Room was clean and orderly.

The lady who checked me in was amazing!

Front desk ladies were so helpful. Loved my stay here-however lol- if I’m being snobby, they need to update their batteries in their TV remotes. But that’s my only complaint. I would 10000% stay here again..

Place was comfy but needs updating. Loved the space. Killed a few spiders but nothing crazy. Room would smell like weed in the middle of the night. Elevator was broken for a few days of our stay and we were so far away from it we didn't realize it was back. Never tried breakfast because we were so far and it was too hot to make it worth the walk.

Rude staff

Great place to stay! Rooms very clean. Very convenient and easy access to good restaurants, gyms, and shopping.

Decent stay for price but had to call front desk twice, once for fresh towels and again for in room coffee. But they were responsive and delivered the items quickly.

Great experience!

This is an older property but I knew that when I booked, I also understand the rate charged is much less than you’d find for comparable newer properties. Therefore I wouldn’t complain once I actually stay there. I didn’t encounter any bugs or overflowing trash cans and the area was safe, I didn’t notice anyone gathering outside that didn’t belong and I’m extremely cautious when it comes to safe areas, and very aware of my surrounds so if I saw it, you’d know it. The front desk was very courteous. No issues at all. Lovely stay that didn’t break the bank!

More like Extended stay for people, cats, noise, and lots of trash. Gave the overall vibe I was not a traveler in a hotel but a resident in a group home. Nice area but strange interactions with others on property.

Always stay there when traveling with family because of the excellent breakfast, service and floor plans. Ample parking also