Residence Inn by Marriott Harrisburg North

Front desk representative was in nightgown hugging a pillow while watching a movie on her phone upon our arrival to check in. Friendly, just a strange experience. Room upgraded due to sink issue. Family above us was up walking loudly until after 2am, dog barking most of the evening/night.

Arrival was great. We were accommodated with early check in. Breakfast was average American hot breakfast fare. Rooms were decent size with two bath and two beds. We asked for house keeping each day, but service was not provided. Likely understaffed.

Loved the basketball court and swimming! They were super friendly!

Basketball court, swimming pool, gym and the room we had was amazing! The staff were so helpful and nice!

Modern and clean property with helpful staff

While the room was very nice, the mattress was a little too stiff for me. My back can be a little picky. Other than that, our stay was very nice.

Staff are excellent. Friendly efficient and helpful

Felt very welcome upon checking in Appreciated the waters and cookie Breakfast was tasty/good options Room temp well regulated If had a long term stay, would be very comfortable here Like that it is pet friendly

The check in was quick easy, professional and very courteous. The property appeared well maintained. The room felt comfortable, met all our needs and seemed to be well cleaned.

Always an excellent experience and a beautiful stay.

Limited but good breakfast options.

Bathroom with mold. Otherwise, good stay

Nice room

Air conditioning was on WAY TOO COLD when we checked in

The hotel was overall mediocre. While I was checking in I asked the front desk if they could match their own price since the price of our room went down a bit online and was told they could not do that for me even know a room was available. They had no extra sheets or pillows for the pull out bed. Breakfast was good.

It was a good clean convenient place

The staff was responsive and courteous. Loved that they had a bar.

The staff was friendly. The pool was open and in good condition. The breakfast was ok. The cleanliness of the room could hav been a little better. I would condsider staying again.

First a foremost there was trash in the shower upon checkin and the bathroom was clearly not cleaned, there is mildew and dirt in the shower and the tiles which is plainly disgusting. Secondly the ladies in the evening shift were plan rude and need way better customer service and hospitality skills. The bar was not open as it should be. The shampoo conditioner and soap were all empty there were dirty rags left in the shower. The checkin lady was clearly told we had our Service animal and she charged for a pet which again she was told three times service animal. Hippa rights were violated by the nest checkin lady with an attitude by stating and insulating the service animal was a support animal and had to be told again it was. A service animal not a support dog or pet. The money charged to the cats overdrafted my bank account and I am now being charged fees. The breakfast cereal was stale and the waffle mix was not replaced the bananas were green and uneatiable. The bed was so uncomfortable we left at 11pm 13 hrs before check out. There was no sheets pillows or blankets for the pull out couch and black stains on the mattress. There was one towel and a floor mat with dirt on it nonwas rags and one hand towel. No dish soap rag or sponge for washing dishes no dishwasher pods the fridge was dirty and the conscience store has very little to buy from. The advertisement stated a spa fitness center and outdoor pool none of which were on site and the indoor pool was dirty.

Very good customer service.