Residence Inn by Marriott Kansas City Independence

Hotel showing its age, broken AC unit staff could not fix and did not give me another room sink trap broken water could not drain

The pool was closed, and they kept telling us it would be open in a few hours and giving different reasons, until the last day where the manager said it was working just fine the whole time. I had to ask multiple times for our towels to be switched out and they did not give us clean towels even though I asked them and at the front desk multiple times, they also did not take our trash out. Trash was in the halls outside of rooms. Breakfast was room temperature on the first day, except for the sausage gravy. I was not willing to risk checking on days two and three.

Not as advertised. Only became a Marriott 43 days ago! Pool broken. Bed lumpy and rolls to the center. Dishes not clean. Bathtub did not drain, told front desk- they sent maintenance, maintenance resolved the tub only to have disgusting residue left in my tub that I had to clean! Gross. Had two rooms for Friday & Saturday night for Father’s Day weekend to catch the royals game with family. In the second room had to call cleaning service back in because when I tried to make up the pull out couch for the kids hair, food, wrappers, etc was all in the cushions. Prescription medicine and hygiene products were left in the bathroom drawers. Breakfast was awful. First day was microwaved biscuits and french toast sticks & sausage, eggs, and oatmeal. We got to breakfast at 8am and all was out had to ask for biscuits and eggs were not refilled while we were there (25-35 minutes) They did have nuts and chocolate chips, brown sugar for the oatmeal, bagel halves, muffins, English muffin halves. No cream cheese, no peanut butter. Only butter, syrup jelly. Apple juice that tasted funny. Orange juice that tasted funny, expired chocolate milk from 6/11. Coffee was warm, not hot. I asked for fresh fruit like a banana and she said they “usually have fruit cups, but they were out”. I asked for water and she said I had to get it from the front desk and the “usually just give it to you” DO NOT STAY HERE! The pool did not break last week. Day two breakfast was worse/we left!

Liked the location. Staff was engaging and present at front desk. disappointed in the cleaning staff-found food particles on sofa behind pillow, 2 of 3 bottles low or empty in bathroom-even after "thorough cleaning" mid week, same breakfast all week, put out too much food product all at once that sat for too long and became overly dry, milk not chilled properly

Bad experience- staff, room and food did not meet expectations.

Thank you so very much!

We liked the staff. They were all friendly. Breakfast was good, except the bagels and waffles were very hard. We stayed four nights and pool was never available because of maintenance.

Comfortable beds, extremely. Free breakfasts are always nice but 4 mornings I had the best bacon. It was perfect. The front desk took care of any questions. My room was large, stocked, and clean.

Rooms and stay were as expected. Front desk manager was excellent. Linda made it personal and took care of us!

Friendly staff, decent breakfast

Nib

The bath tub had all kinds of hair in it. The closet floor was dirty as well and the cracks in the couch are DISGUSTING. It’s a nice and comfy place but cleaning is definitely lacking

This wasn't a very good stay for us. The stand up shower had a weird drain that was a long flat silver metal cover. When I took a shower, it must have been stopped up because it flooded the bathroom and some of the carpet in the bedroom as well as got the room underneath us wet. When we alerted the manager about it, they gave us some extra towels to wipe it up. The housekeeper happened to be right outside our door working on a room across from us, and I put the wet towels in her used towel basket and told her what happened. Her reply was "that's too bad." It would have been nice for her to say something like "I'm sorry to hear that, have you told the manager yet? Can I get you some more towels? I'll let the manager know that your bathroom needs to be mopped and cleaned" or something like that would have been better customer service in my opinion. My husband had to get a butter knife and figure out how to pry it open and then clean out all the hair in the drain. Also the sink drain was very slow to drain. I had to wait a while in between brushing my teeth and washing my face for the water to drain out slowly. When we tried to use the dishwasher, there were no labels on any of the buttons. The cover/strip that had all of the info on that had been taken off and nobody had replaced it or even wrote what each button was so it could be used. I got a manager to take me to an unoccupied room so I could take a photo of it to know how to use it. Tried to add photo but it won't let me.

Like the 2 bedroom suite. Would have been better with a sofa bed in the living area. Breakfast was done well. Would stay again.

👍 👌 🙆‍♂️

Great to see you are renovating.

Broken bathroom, absolutely unclean. Blood stains on the blanket. Asked to make the room, nothing was done. Will never ever gonna stay there

A solid place to lay your head after a long day of driving.

There was blood on my kids bedroom covers

Everyone was so friendly! Great price and very comfortable bed!