Sleep Inn & Suites Cross Lanes - South Charleston

About 10 minutes after getting in the indoor pool we were told to get out because of weather. Mind you in wasn't even raining. I called 2 other choice hotels in the area to inquire if theirs was closed and they said no. No popcorn or cookies as mentioned on their website. Smoke alarm went off twice after 9pm. Kids running up and down the halls and apparently some kind of birthday party in lobby. Other then that property is clean, and small pool was nice had we gotten to use it.

The room was very small, but very clean. When we got there, the room had a very strong chemical smell. We left to go our our family funeral and when we returned the smell was faint, nothing like when we arrived. Throughout the night, the smell came and went. I'm not sure if it had to do with the AC unit or where it was coming from, but it was horrible when it was at it's stongest. Overall, the hotel and the people there were very, very nice and the breakfast was wonderful. Super fresh and lots of choices and it was very clean. The gentleman that was making the food did an amazing job, keeping everything filled and fresh.

Desk clerk was extremely rude to me. Balding fat guy with red hair.

everything was great from the check in to the room. nicer area of charleston and very clean and quiet hotel.

All expectations met or exceeded. Highly recommend. Thank you.

This is the best run Sleep Inn I have ever been to, the staff was great, and the place was very clean and new.

Clean hotel and friendly stall, safe area.

This property was nothing short of amazing. Tesla was wonderful. Thank all of you.

C

The staff were exceedingly friendly and helpful. The breakfast was phenomenal. Room was quiet and very clean.

Easy and quick check-in/check-out. Room was of good quality and beds were very comfortable.

Solid hotel for the price you pay

Every time I have to visit my work's main office, I stay here. Very friendly staff. The breakfast in the morning is so good! The bed is very comfy! Everything is great while staying here! I really enjoy my stay and it's close by to so many things. If you must pick a place, I highly suggest them.

Staff very friendly and welcoming

The Hotel staff was great! The room seemed small and shower was outdated and all chipped on the bottom. That’s the only reason I did not givecthem a 5.

Nice property and a good value. In a quiet area

Good overall stay

It was okay

It was a great stay. Room was perfectly fine. The best thing was the breakfast in the mornings - typical cafeteria-ish type food - but had waffle makers lots of egg choices, cereals, milks, juices etc. I’m a simple guy - all of this appealed to me.

Staff was so nice and room was very clean. Great value for the money!