Sonesta ES Suites Charlotte Arrowood

1st checked in my i saw a roach on the wall. I told the front desk i wanted another room. My room was horrible. Next to elevators and lobby across from breakfast area. People all hours would come in after drinking and would be loud waking me most nights. My room had no blow dryer or coffee pot.when i asked for one i received a blow dryer. I asked 3 more times and received a coffee pot. Only to find that it was broken and did not work. Night 5 i realized the ice machine is dropping ice continuously it didnt stop when full. I opened the freezer only to have ice fall out all over the floor. The ice machine was broken no bar to stop it from making ice. I again told the front desk and a guy came and totally disconnected it. No more ice. The garbage disposal was broken. And i had no forks spoons or knives in the kitchette. I asked for my room to be vacuumed and new clean bedding. I booked for a 21 day stay. After 7 days nothing.. would not give me clean linen or vacuum. I asked 3 different people but nothing. I never once saw security any where. And employee that works night shift like to whistle while he worked with no regard to people sleeping at 3 4 or 5 am. These employees could care less about guests that stay here. They are loud. I ended up leaving early. The Marijuana that lingers in the hall ways and when you walk past stairways is discussing.

It was a great stay very quiet and the bed was very comfortable.

The pool and outside area was nothing like the picture. Very deceiving. I didn’t feel safe to go into the back to just hang out. No staff around. Our counters were not wiped upon arrival. There was a used wash clothe hanging up in the shower. Could have been missed of course but little details were definitely missed.

Not good no clean

Very clean and nice staff enjoyed my stay here.

The room was not up to my expectations. The front office staff were unfriendly and indifferent. I had an unexpected $150.00 hold charge to my credit card for any damage that may occur. I had to call customer service several times to get the charge removed. It took persistence to get the charge off my credit card. I had to tell them I left the room in that same condition I found it and I will dispute this with my credit card if it wasn't removed. After an online search of this hotel I discovered many people had their $150 hold never returned to them. I will never stay at a Sonesta again because they don't care about their customers.

The stay was ok but definitely would not book again. I booked a two bed/ two bathroom. The walls had red stains and the showers were poorly cleaned. A door in my room was cracked on both side of the door, and overall did not compare to the images provided.

I left there on Wednesday morning and they're still holding my $150 deposit and it's now almost Sunday

Horrible experience, no one should stay there.

The parking lot was full of garbage and the hallways smelled The beds and rooms were clean though so that was great Staff were pleasant

Check in lady was extremely helpful and thats the only reason I stayed. The icemaker did not work, the lobby was small.and there qas an irate lady with 4 kids screami g at the staff when I walked in. When I came back for dinner, tjere was another couple complaining as I was walking by

Very rude staff ghetto was treated with no respect and the deposit is $150 for a stinky hotel it’s literally one this they smell as soon as you walk in ….Not worth the deposit nor hastle

This hotel is a hidden gem! Great quality amenities for the cost! Will definitely return!

Limpieza !!

Good location from airport. Spacious room with good kitchen amenities if needed

The messed up our reservation an room was dirty

I would like to know when I would be able to get back my deposit. The person that was there the nite says 7 days. When I was checking out the lady says 30 days what exactly is it.

Stay was ok, my husband is disabled and we have a service dog so i asked for a 1st floor close to any exit and we got a 2nd floor as far from the elevator as we could get. Bathroom door didnt close properly, sink had a slow drain and would fill up with water. They were "short on supply" at breakfast so it either closed super early or didnt open at all. Also the elevator was super small, one person and the luggage cart fits fine but any more ppl and its super tight. But room was clean, staff was friendly and they had security overnight

I had to change room because one room a dog pea everywhere not enough clean towels n cloths dog hair everywhere just wasn’t satisfied it was too late to get money back I have two kids was traveling far did have a choice sanitation no breakfast

The pool was not functioning