SpringHill Suites by Marriott San Diego-Scripps Poway

I booked two rooms. One room's door's handle did not close. From the outside or inside all someone had to do was pull on the handle and the door opened. The other room had ants in the bathroom. We didnt realize any of this until it was time to check out. We notified the front desk as we were checking out.

Si

Best motel breakfast by far. So many options! Clean and super navigatible for us. Wish pool was heated since it's on opposite side of early sun. Would choose to stay again.

Very good

Poor decision

Clean five stars

love it

It is located in a safe area. Staff were very friendly and helpful. I would definitely come back again.

Good: Very clean room; nice attitude staff members; good breakfast Bad: a group of people smoking by the pool; parking fee $15 per night kind of expensive;

Elevators were not running smoothly, musty smell in the room possibly due to carpet

Our stay was extremely disappointing. When we checked in, we asked for extra blankets and were told to wait 30 minutes. After more than 40 minutes, no blankets were available and our kids had to sleep without them. The next morning our bathroom overflowed and flooded the floor. The front desk showed no concern, offered no apology, and suggested we use the lobby bathroom. A staff member came with a plunger but no housekeeping followed for over 30 minutes, which caused us to leave over an hour late for our plans. When we returned, we discovered that housekeeping had not serviced the room at all. Other issues included a leaking iron, my husband having to go again to request blankets, and teens running through the halls late at night yelling about the police. Overall, the service and attitude from staff were unacceptable. This was one of the most unusual and frustrating hotel stays we’ve experienced.

Spacious, comfortable room. Decent breakfast. Quiet area with lots of convenient food options. Close to the freeway for easy driving. Would definitely stay again

excellent stay!

Great hotel! Love the restaurants and gas station at a walking distance.

I was very upset with this property, had to ask for 2 days for soap. Then they would clean the room and leave no towels had to go get them myself. Everytime you ask for something they tried to put it back on the guest and not just me, they did the same thing to another guest in front of me. The hallways were always dirty looking. Food was great for breakfast. They need better customer service. The manager was supposed to call that did not happen either.

The property was clean but the odor of the room

Room were nice and the area was great. The hotel could stand to update their bathrooms

Felt safe with our vehicles parked

Staff was excellent! Rooms very clean, all well maintained. The only thing that was slightly off was the rugs in hallways seemed to carry smells of people's perfume, or whatever - like maybe the hallways just need better ventilation. But overall very good place, wonderful breakfast, and great staff.

It was good, friendly staff, and good service.