The Delavan Hotel & Spa

Staff were not overly helpful, some rude, especially front desk at the restaurant. They advertise 3 dining rooms but NONE are open until 4:30PM. Spa not open. Fell short all around.

Sonny was great!

Close to Buffalo airport convenient shuttle service

I think I liked pretty much everything about this property except they had terrible pillows on the bed. Too big and uncomfortable to sleep on so that made for a less than a perfect night sleep. The bed was fine. I could hear the people in the next room in the morning fortunately I had earplugs.

Beautiful hotel

We were very grateful that our request for early check-in was possible as we were in the area for a close family member's funeral. Thank you.

Loved the hotel as far as location and size. Not too swanky, but nice enough. Sheets weren’t as soft as I would like, nor did the water get hot enough for my liking, but neither of those things would deter us from staying there again. The important parts for us were the cleanliness and the friendly staff…from Dapper Sonny at Check-in to the helpful gentlemen in house keeping.

Beautiful hotel, exceptional staff, delicious food and great value. We will be back.

Nice place. Quaint and quiet. We were not able to take advantage of any of the amenities because we were only there for 2 days. I didn't realize we were about thirty minutes away from niagara falls, which is the reason we went there. That was a downfall, but at least the area was pretty easy to get to.

Everyone was absolutely wonderful! Nice place , rooms are clean and nice . Restaurants onsite is a plus !!!!

The staff at the Delevan were the best part of our stay. Everyone was friendly and helpful. Things we didn't like were...... the lack of cleanliness...there was a bloody bandaid on the shower wall in our room.....another guest left a broken plastic hanger in the closet, clear for housekeeping to see.....some of the carpet tiles were replaced and never secured so they were just laid on the hallway floor loose.....the main door we entered and exited to the parking lock was locked and broken so our keys didn't work.....there was a rock there instead to keep it open. The walls are paper thin and it sounded like an elephant was in the room above us....the day before we left, we were locked out of our rooms and had to get new keys made....the Expedia website says they have free breakfast. They don't. When we asked about it, we were told, "that's a mistake on their website". They need to contact Expedia to change it because anyone booking through Expedia is expecting free breakfast.....the rooms were very average....our coffee maker didn't work. The rooms had a musty smell. Overall I'd say this hotel is a 3 star at best. I wouldn't stay again.

Great place to stay

The gal at the front desk was very accommodating as we had been flying all night. She let us check in early... we were exhausted. She gave us a quick rundown of the property and amenities. She was very kind. I also wanted to use the microwave up by the front desk. There was a gentleman heating up his dinner. He stopped what he was doing and let me bump ahead of him to heat my food up. That was very kind. I'm just saying the employees here are fabulous, kind and accommodating. The bed was comfortable. The place is quiet and the shower was out of this world. Thank you Delavan for a great stay.

Very nice room and great restaurant

I booked underneath the Spring Into Luxury staycation package, which was a very good deal. The rooms are very spacious and the food was amazing.

The curtain was broken, we can’t close it, making it too bright in the morning. The door handle is super sharp and the door is very heavy. It almost cut my hand when I tried to open the door inside. I guess that’s why everyone has to slam the door!! Even at midnight we can’t sleep because of some people are talking and laughing in the hallway and sometimes slam the door making loud noises!!! There was no microwave in the room. We paid over $200/ night, very disappointed.

Beautiful hotel space; great/ helpful staff. Only con, streaming service on television.

Place was

Good and calm place to stay

Excellent staff and service. Always a pleasure to stay at The Delavan.