The Surfbreak Hotel

There was not enough parking

I was told I could check in early..Surfbreak staff, nobody showed up or no code was sent till 3:30 wife went up to the room and it hadn’t been cleaned we were than advised room should be ready by 5:30 ? We cancelled with hotel staff at that point and stayed elsewhere

This room smelled heavily of Clorox for the first day and the thin gross towels were completely stained. Unbelievable. It was dirty and loud due to highway noise. Don’t stay here.

This hotel was so nice ! Was an easy booking and the beds were comfy ! Everything was super clean.

Code room entry concept reasonable. No office staff was available when we arrived for 3:00 PM check in as promised in e-mail we received that morning. No code was provided prior to check in. When we called number provided we were told number did not exist anymore. text inquiry for code response answer was a code that did not work. Second code request gave us a code that worked. We got into the room at 10:00 PM after attending a wedding which required me to change into my tux in the parking structure because we could not get into our room in a timely manner. Very poor office staff management. Limited parking in structure.

Great stay

Cute little hotel. Very clean close to food and beach! It’s right by the freeway and on a busy street so it’s kind of loud. But, other then that great place!

Close to everything. Very comfortable and quiet.

The front office was closed during check-in hours. So I had to call and they told me they were on lunch break? At 4pm? And asked if I could wait 40 minutes to check-in? Floor in my bathroom is broken and would be easy to repair. Etc. I won’t be staying here again,

It was a great place to stay!

Central to all things and made life easy

Will never stay here again

There is no hotel staff or reception. Only people there are housekeeping staff who did not clean my room even when requested during a multi day stay. The locks to the rooms do not work, and take several attempts to open. Exposed plumbing in bathrooms, dirty halls, rowdy crowd. Towel rack missing from wall. Since hotel has no staff or attendents you must upload your drivers license to a third party website to check in. No privacy tags for doors. Sheets smell like bleach. Rowdy surfer crowd that stays up and drinks in shared hallways. Do not stay here. Absolutely not worth the nearly $200 a night cost, a simple motel will be quieter and better attended. This is a ghost hotel (no staff) operated by a parent company Excelsior Stays who you will have to be in contact with during your visit to open your room door every time. Avoid.

Everything's was good put Saturday night the lights went out till the next day No Ac all night long and the deposito is still not received back to my card? How long dose it take?

Great location, nice room, good price

Could not get service by phone at all

Every

A little different from your normal hotel but I liked it. Very clean which is a plus, new and modern. We arrived late when the lobby was closed. I checked in via text message and they sent me the info to access the room. Surrounding are is very nice too.

This experience was a complete failure on both the hotel’s and Hotels.com’s part. After an exhausting 8-hour drive with two young children, we arrived at 8 PM to discover that no room was available for us. Instead of resolving the issue, we were told to call Hotels.com ourselves to fix it. After several stressful hours, we were finally rebooked at the Comfort Inn. We had originally reserved a charming boutique hotel with two queen b were downgraded to a cramped king room that was not suitable for our family of four. We were told this was an "upgrade" because it cost more, likely due to the last-minute nature of the booking, not because it offered better accommodations. The room was poorly designed, with the sink awkwardly placed in the middle of the space, and it was not a comfortable or clean environment. The pull-out couch was a full size with a paper-thin mattress and sagging springs, making it unusable for two children. The furniture was dingy, and we immediately inspected for bed bugs upon arrival. The entire hotel had an unpleasant odor, and the elevator doors were alarmingly fast and heavy creating a safety hazard, especially for families. When I requested to be moved to a room with two queens, I was told none were available until our last night. Again, I was told this king room was an "upgrade" which clearly it was not. If it had been, I wouldn't be writing this complaint. Hotels.com completely dropped the ball, and the hotel did nothing to make it right.

Communication with staff via text was easy & prompt with response. Rooms clean, comfortable beds. Bonus outside area to sit.(breakfast spot was across the street, did to go order) Also, That there were Beach chairs available to borrow. Shout out to staff for locating pair of sunglasses left behind, put aside for pick up!!