voco NIAGARA FALLS - THE CADENCE by IHG, an IHG Hotel

The rooms were ok however the service was lacking. There was never anyone at the front desk. You might have to call them on their walkie talkie, instructions on the attached post-it. Weve stayed in countless hotels over the last 30 years, and have never seen one unmanned like this. For $300-$400/night, someone should be there. Secondly, there was no available hotel parking, except about 7 spaces. The hotel suggested we park in the casino lot because it was free, but that was too far away. There was a closer city lot, that cost $30/day, so we used that parking lot. We also bought the breakfast package, only to be told it was only a buffet, and i know it wasn't described this way because we'd never purchase a buffet plan!. So i went to the front desk for our breakfast voucher on the second morning, and was informed that there is no breakfast on Monday mornings...ever...that the kitchen is closed on mondays. She said we should have been given a dinner voucher to replace that one, but too late, because we were checking out that day. So now we need to sort out this issue with expedia. Hope this helps.

STAY.

Beautiful modern design, very clean, comfortable, inviting and cozy place. We had a room with balcony featuring a table and bar stools for morning coffee or evening glass of wine. Just 10 minutes walk to the falls. The only thing to improve is very scarce parking that leaves you to a pure luck of catching a spot on the street or the side patio or opt for a paid city parking lot. And one more thing that left us puzzled: a bottle with a couple of glasses and a tag saying “with our complements, please enjoy this bottle while you are staying with us”. EMPTY bottle. What’s to enjoy, I wonder. The view of an empty bottle?

There was very bad smell in the two rooms we had on second floor. After keeping balcony door open and spraying room spray the smell didn’t go. Had to put up with that smell which was not all bearable. The water refill station was not working at all on this floor had to go down all the time to fill water. The bath shower water pressure was very low as well. Everything was not as expected.

The hotel was very nice. Staff was courteous and knowledgeable. The only thing I did not like was, that they only had 12 spaces to park and it was full so we had to pay to park in the city lot next door. We were told the city had canceled their agreement for validated parking. The manager of the hotel was not sure why. We were able to Park right next door but it made it inconvenient. If we had taken the car out and then come back we would have had to pay twice. We were not comfortable parking on the street which we could have done for free. We had to walk everywhere and at 85 years old, that made it difficult however the hotel itself was great. I would stay here again.

Everything was good except for no parking and could have a better selection of breakfast menu that you didnt have to pay extra for.

The room itself was nice. However, to have a restaurant and a hotel with NO parking for guests is very inconvenient. Also, being charged $250 incidental fee before even entering our room was surprising. However, the location to the state park was ideal and walker friendly.

Great hotel

The room was clean and the staff were very nice. A few little things like the room not being ready until quite a bit after check-in time started and only having two sets of towels when four of us were staying in the room. My major complaint is room design: the door to the bathroom is a sliding door that has gaps and zero sound-proofing. Additionally, the walls are rather thin. The toilets flush VERY loud. We could hear when our neighbors went to the bathroom. A decent place but needs a few modifications.

Room was clean and as advertised. Paid parking $30/24 hrs. Shampoo/conditioner bottles were nearly empty but a quick mention to the front desk and they sent up new bottles. Don't eat at the restaurant, Seva--- it's horrible. Good location; easy walk to the Falls.

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The place was very nice and well kept,friendly staff,nice restaurant. NO FREE PARKING.

Great hotel in a good location near the Niagra Falls State Park. The park id outstanding and a must see. Room 203 had an awesome view of the nighty Firework show.

No gym which was a bummer. Easy walking distance to the falls tho which was convenient. The room was dirty unfortunately and trash was on ground when we got there

The Voco was incredibly close to the entrance to Niagara Falls, about a 5 minute walk. The rooms were attractive with cozy linens. We arrived hours early and were told check in was precisely at 4 pm. We kept busy and came back at 4. There was 1 check in person and several customers in line. It took

I Paid for a room with Balcony and Two Queen beds 5 months in advance. Arrived 3:30 Pm room was not ready and too early for check in came back at 7:00 Pm. My room is not available due to remodeling and i am not a Diamond class member. I was charged for the upgrade for 3 and was given a $20. food coupon. Come on two double beds downgrade and not even 3 breakfast vouchers . Have some business sense. Don't charge people for the room in advance and then said not available. I will let Expedia know about the service. Hopefully they will credit me better.

Location, helpful staff members and the seva restaurant made it a great stay

Everything was great. Restaurant was really good. The casino is right across the parking lot.

The lady at the front was so nice and Very helpful. We were upgraded to a room with a balcony and was able to check in early (that’s always a plus when traveling) Room was clean, bathroom was clean No complaints Will be back to this hotel

Everything would have been great l, comfortable but my bed was on a slant. I didn’t reach out to the hotel due to not sleeping for 24hrs, being on the go, forgetting the bed was like that until I woke up.