Wyndham Fort Smith City Center

Only one working elevator, made it slow. No breakfast buffet or snacks, and their breakfast menu was limited and expensive, not worth it Great location for walking the downtown area though. Rooms ok, AC unit was noisy (randomly).

I loved the bed. It had the softest sheets I have ever slept on. Breakfast was expensive. You had to pay extra for a refrigerator in your room and access to wifi. Only one elevator was working. Coffee pods were $2.00 each. The rooms smelt clean and looked clean. The hotel was fully booked for the weekend. The staff handled the influx of people well except for one person. She made it seem like people who used Expedia shouldn't be allowed at her hotel.

We are annual attendees if The Steel Horse Rally and normally stay at The Courtyard, located two buildings down. My husband accidentally booked your hotel for this trip. First iff, the front desk clerks were super nice our entire stay, so this review should nit reflect towards them. Upon entering our room, my husband noticed food crumbs in the floor and stains all in the carpet (we didn't go shoeless). I noticed hair on the shower wall and a dirty shower curtain and NO toilet tissue. The bathroom counter was so small, only one person could set out there necessities. But the instant hot water was a plus. While unpacking our cooler, we noticed there wasn't a fridge. I had to request a mini fridge AND got charged $25 dollars to use it! First day there(Thursday) the elevator broke with us in it. No one came to repair it all weekend. A fully booked, 9 floor hotel with 1 working elevator. We often had to take the service elevator and it was an inconvenient walk. Trash bags were not supplied to our room. We were never given bath rags. Only 2 towels and 1 hand towel for our entire stay. And parking was terrible! It will only be as a last resort for us to stay at this hotel again. Just being honest.

I would rate a 5 but one elevator was down so it made getting to the 8th floor slow at times waiting on one elevator. Not to big of deal but no fridge in the room. Overall it’s a nice hotel.

Liked it

hotel needs to upgrade their AC system...its so noisy you xant turn it on if you want to sleep. Room was dusty and had a musty smell.

Easy to find, very nice staff, close to the national park.

Fine but real busy and bustling place in Fort Smith. Had to get the room finished by housekeeping after we went it.

First room was extremely musty. Staff moved us to a 2nd room that had limited towels and wash clothes. Staff was very accommodating to resolve both issues. The room was clean and the beds comfortable.

Good location, nice rooms, great customer service.

Customer service at the front desk was great!We arrived very late at night. The room was clean, but had a urine odor to it. Bathroom was clean, sheets were clean, but several of the ceiling tiles had water stains on them. It was so late at night and we had been driving all day so we decided not ask to move rooms. The hotel is in need of some updates for sure.

This is more of a negative review on Expedia. Not the hotel. There was blood on our sheets in our hotel room. The hotel offered a full refund. They said they refunded on their end but we had to contact Expedia since we booked through Expedia. Trying to get through to someone at Expedia is a joke… It’s either automated or the “real” person I speak to doesn’t have a clue how to help. I’ll call again today, but I’m expecting the same results. Will not book through Expedia again, and if you’re reading this, I would recommend you do not either.

Evening crew at check-in was super friendly and helpful. Beds were comfy, and my kids enjoyed the pool. Our room (on the 5th floor) leaked in the rain, creating a puddle in the floor. We paid extra to stay in the hotel attached to the convention center compared to the hotel next door, because of expected storms. Another event in the convention center closed the internal entrance from the hotel, forcing us outside through the rain with no awning and no signage directing the way as we ran more than halfway around the building. While I understand the hotel isn't in control of the convention center, some communication on the situation would have been appreciated. We could have stayed for cheaper (and walked outside in the rain much less) next door, or at the very least, packed umbrellas and raincoats.

The air conditioner rattled loudly every 20 minutes which woke us up in the middle of the night multiple times. The carpets felt grimy. Everything else was fine

It was nice

I thought the rooms had a refrigerator and microwave. It was very frustrating to find out there was not microwaves in the rooms. I will NOT be staying here again

The front desk lady was very friendly but she gave us a room around a weird corner behind the staff office and the room was scary, not maintained and very dirty. There were black hairs on the sink in the bathroom and on the bed sheets. They did give us a different room that was a little better, but I would advise anyone thinking about staying here to find another hotel! This place should not have the Wyndham name attached to it in my opinion, and it is in desperate need of a renovation.

This was a great location for the business meeting I was attending in that city. However, I was originally given a room at check in that had not been cleaned and all the cleaning staff had left for the day. Fortunately, the front desk was able to place me in a different room.

Really enjoyed being able to walk to the convention center inside

A little beat up