Zen Living Suites Extended Stay - Jacksonville - Orange Park

Shakerra is major awesome, helpful, professionl!!

I stayed here for three nights and overall had a good experience. The place was clean and the price was super reasonable. One of the rooms had a bit of a smell, but the front desk was really helpful and got me a new room really quickly. Appreciate the fast service — would stay again!

good stay, very clean

Staff was very friendly

Plain motel, plain stay.

Property was undergoing renovations hence poor review , had noisy guess

No microwave, iron or iron board in room.

Im so disgusted by my experience here. Rented 2 rooms bc we had 3 adults and 2 kids (only 1 male). They put us on 2 opposite sides of the building. The place is littered with not so savory characters so i went into the office to ask to refund one room and we would all stay together where we feel safe. The man at the desk immediately gave my husband an attitude and refused a refund so I went in and asked to speak to the friendly woman who helped me check in. He wouldn't tell me if she was coming back and started yelling that I should just stay in one room and lose the other money. I said there's no reason I should lose my money, if they had put us next to each other it wouldn't have been an issue but opposite sides, no way. He got really loud and unpleasant so I opened to office door and called for my husband to bring me my phone so I could record how he was behaving toward me. As soon as I turned around the man picked up the phone and acted like he was calling the cops. 40 mins later, no cops, so obviously he was bluffing but I can't believe this man treats customers like this and still has a job. I implore management to check the video. Ps. We put the bath mat down for my kids to take a shower, which didn't drain properly and by the time they got out the towel was disgustly dirty bc the floors clearly haven't been mopped in a long time. This place deserves all the terrible reviews it gets.

I had a great experience during the check in process the woman went above and beyond to help me. However during night shift I had called to get some clean blankets and sheets due to the current ones being dirty with hair and food crumbs not from us. Advised he didn’t have any that house keeping wasn’t there. So no new sheets for us. Ended up checking out after 12 hours due to slamming doors and extremely loud people in the parking lot drinking and not being able to sleep comfortably in bed knowing the sheets had not been changed.

Customer service was exactly what i needed. Precise, welcoming, very helpful with a positive attitude. I was treated very well.

pleasantly surprised

Very clean property, bed was very comfortable and the service we received was wonderful.

A lot of cockroaches in the room

Disnt get EITHER ONE IF MY 50$ SECURITY DEPOSITS BACK EVEB THOUGH THEY SAID THEY DID!!

Great place for stay

Horrible location

In the middle of a renovation, the furniture looked as if it dug out of a dumpster. A guy a couple doors down said he lived there. People in room next door stood outside til midnight drinking and smoking. As a single woman traveling alone, I did not feel safe.

Just run away from this hotel. This is a ghetto motel. Super dirty and sketchy. Pay a few dollars more and sleep without the fear of getting robbed.

The room was clean and newly renovated but the tv did not work, there was no coffee maker or microwave, one of the plugs next to the bed did not work.

Just a standard stay.