The hotel is neat and the staff very pleasant, except for the staff at the pool side bistro. The kids loved the pool and slides, but those were way overcrowded. The rooms were fine but poorly cleaned every day. Marina view rooms have a nice view of the nightly fireworks. Elevators were broken all the time which created queues and often forced us to use the stairs. Dining and drinking options in the are are VERY limited. the hotel exploits this with absolutely outrageous prices for the pool side restaurant and the diner restaurant. The pool side restaurant served ordinary grill food and cheap drinks in plastic cups. 2 cheap drinks will easily cost you 50$. The breakfast/dinner restaurant ("Red Marlin") is nice but a little bit outdated. The breakfast buffet is no different than any cheap motel. The dinner was exquisite, fantastic food, but the price tag will amount to a rent payment. Finally, *bill surcharges are not ok. Display your full prices clearly*.

We had a great start. The rooms are spacious, nicely decorated and the beds are comfortable. My kids loved the water slides. My only gripe is the service in the restaurant; the waiters didn’t come around often but the staff was friendly.

The property is great for kids and families with the pool, waterslides and small gaming area. It is also convenient to walk to the marina for any cruises. However, there are only 2 dining options. One closes at 7pm and the other closes at 10pm. Also, our room was missing towels and pillowcases, which seemed as though it was not cleaned properly. Our toilet also clogged and we were locked out of our room one night.

We were placed in a bungalow room no view when my booking was a room with a view. Parking is $50 and they double charged for incidental fees even though I stayed only one night . Kids had fun in the pool but room was not it. Unfortunately I am unable to retrieve my hotel bill online because I booked with expedia. If you want to pay extra for mediocre stay this is your place.

Jacuzzi was broken and not the cleanest. Charge for towels are not returned to the pool site. The broken elevator.

All the staff was excellent Only complaint was that it was too busy

The perfect getaway. The room was very clean and spacious. Air conditioning worked fabulously.

Its a great hotel

Hotel needs a remodel . Ant problem and cleaning service is rushed

Our room was not very clean, not dusted, pretty sure the sheets weren’t changed, but overall out experience there was good.

We booked at two queen bed, but they put us in a room with a king bed

I fell in the restaurant on our first night and pretty much ruined my week because I couldn’t go in the water with my bloodied knees and elbow. They did offer 2 free drinks though 🙄

Todo excelente. Solo que cobran el estacionamiento y no lo indica en la reserva 😎

Missing some cover sheets for the sofa bed

Great staff! Super fun activities.Great location and nice room.

All in all it was great. We stayed in one of the suits and the room was a good size for a family of 4. The down side is you feel like a VRBO because you park in a separate lot and walk right to your room. You bypass the hotel. Also there was no room Servise. There’s good food at the hotel but you need to pick it up. They do not deliver. With all that we had a wonderful time and would go back!

Location was the best! Time for a renovation of mattresses and carpet. The view was awesome!

The room I stayed in was not clean. The pull out bed that was in the sofa did not have any sheets on it and the mattress looked dirty and really gross. There were ants in the room and the floor left residue on your feet when you walked on it. I parked near the Banyan court and there was human feces right near the area where they hold weddings and events.

Good but $50 per day for parking is too high! Also, the pools are quite full with children!

This property is overpriced and needs updated!!!