First of all, my bad, I did not read the T & C of this hotel as I usually book chain hotels during my recent trip with facilities to modify reservation. I booked this hotel through web for 5 days and I did not realize that no refund for cancellation or modification. On the first day of checking in, the hotel has already charged my credit card upfront for full 5 day. The daily rates were higher during weekdays (they even charged us more than the ceiling rate they reported to California State, as posted behind the door. I don't know whether this practice is common or not). The front desk people were very rude and unhelpful at all when we requested to modify our reservation. They asked us to forward our request to web operator (which later I knew it would never happen, since the hotel already knew that it is non-refundable reservation). When I mentioned that I would post poor evaluation in the web, he said that it did not bother them as the hotel management did not put much attention on ratings and web comment. The bathroom cleanliness was poor due to lack of quality control. We had to remind the front desk almost every day to add towels as we had 4 persons in the room (we reserved for 4 pax). We were stuck to stay there until the 4th day. Finally, giving up our right to stay on the final day, on the 5th day we moved to other hotel near SFO airport. It was a bad experience and definitely would never come back to this place and would not recommend this hotel.

First of all, my bad, I did not read the T & C of this hotel as I usually book chain hotels during my recent trip with facilities to modify reservation. I booked this hotel through Hotels.com for 5 days and I did not realize that no refund for cancellation or modification. On the first day of checking in, the hotel has already charged my credit card upfront for full 5 day. The daily rates were very expensive during weekdays (they even charged us more expensive than the rate they reported to California State, as posted behind the door. I don't know whether this practice is legit or not). The front desk people were very rude and unhelpful at all when we requested to modify our reservation. They asked us to forward our request to hotels.com (which later I knew it would never happen, since they already know that it is non-refundable). When I mentioned that I would post poor evaluation in hotels.com, he said that it did not bother them as the hotel did not put much attention on ratings. The bathroom cleanliness was poor due to lack of quality control. We had to remind the front desk almost every day to add towels as we had 4 persons in the room (we reserved for 4 pax). We were stuck to stay there until the 4th day. Finally, giving up our right to stay on the last day, on the 5th day we moved to other hotel near SFO airport. It was a bad experience and definitely would never come back to this place and would not recommend this hotel.

Thank you for a pleasant stay!

Great room, nice and clean.

Honestly, it’s an Inn so I didn’t have high hopes. & honestly it was kind of disappointing to see how unsanitary it was. The mirror had molds at the top, the alarm clock & lights had dust (seemed like they didn’t even clean), the ac/heater was almost broken and dusty, the window was extremely dirty to the point you can see black, there was dust everywhere, and the bathroom had tiny specs of poop. I couldn’t even use the bathroom.. also the tables white paint next to the sink, the paint was peeling off. Obviously don’t expect too much from an inn but I’ve been to inns that were not that dirty.

Clean, simple property conveniently located between the airport and downtown.

Clean and easy. Very convenient for cow palace events

I have stayed here consistently for quite a few years for AIDS LifeCycle. The staff always remembers me. Super friendly and run a tight ship. I always feel safe and welcomed here.

It was hospitable services on time and accomadations on point location was great and easy to find .

Property was in a more industrial area of town

El precio no corresponde ni al lugar, ni las instalaciones

It was nice and clean easy to get around staff was nice

The property was quiet. The owner was very helpful. Room was clean & beds were comfortable. The neighborhood is sort of industrial but that had no effect on our stay.

Das Hotel hat leider nicht meinen Erwartungen entsprochen. Zwar war die versprochene Ausstattung grundsätzlich vorhanden, aber der Gesamtzustand des Hauses ließ sehr zu wünschen übrig. Alles wirkte stark abgewohnt, teilweise dreckig, und der Eindruck von Vernachlässigung zog sich durch das ganze Gebäude. Im Zimmer war es vor allem die Bettdecke, die negativ auffiel – statt einer richtigen Decke gab es nur eine fleckige Wolldecke, was für mich nicht hygienisch oder zeitgemäß war. Auch die Hellhörigkeit war ein großes Problem: Lärm von draußen und aus den Nachbarzimmern sorgte für unruhige Nächte. Positiv ist, dass zumindest die grundlegenden Einrichtungen vorhanden waren, aber insgesamt müsste hier dringend renoviert und besser auf Sauberkeit geachtet werden. Für eine Nacht okay, aber für längere Aufenthalte leider nicht empfehlenswert.

Newly remodeled, nice place

Parking was convenient. Ease of access to venue was great.

Stayed here for an event at cow palace to avoid dealing with expensive ubers. Room was clean and had fridge and microwave, bed was comfortable. There was no towels so I had do pickup two from the front office. Would stay here again for cow palace events.

Arrived to no parking available. Had to park down the street on a busy main road. The room had dirt and mold on the window panes hiding behind the curtain. Towels smelled clean but had long hair on them. I only selected this hotel because of its close distance to the Cow Palace. DO NOT RECOMMEND

Weather was great! Quiet and spacious. 7mile bar/Resturant delicious.

Convenient spot, very good value for the area, very comfortable.