Rating & Review Keseluruhan Waterstone Resort & Marina Boca Raton, Curio Collection by Hilton

We got Married on 7/5 . Waited over 15 minutes at the Front Desk before someone showed up to check us in. The next morning while attempting to take a shower, the water temp kept fluctuating from warm to scalding hot. Needless to say my Bride was NOT HAPPY!!

The staff were super friendly and welcoming, it was an amazing experience.

Very nice ambient

Great place to stay, my wife and I thoroughly enjoyed my time there. My only complaint was the water temperate was bipolar. It didn’t know to be cool or scalding hot. Get a room facing east, thank me later.

Very nice, clean, and quiet property, it has a beautiful view, I can definitely repeat this hotel.

Not beach front

Customer service amazing and this hotel smells phenomenal.

I enjoyed my stay! Really nice restaurant downstairs as well!

Very nice I would love to stay in your hotel again in the future thank you

Next time I would like my room facing the water view, other than that service was excellent 💯👍 Thanks 👍

It was a nice place to stay

Great location

Property is nice. Most of the staff is great. Reception was nice and friendly. Housekeeping supervisor is pushy and wants you out of the room even before our agreed checkout time knocking on the door even with a dnd tag on the door. Could really use new glass on the balcony door & window. Landscapers 9 floors down sounded like they were on the balcony.

Very supportive staff!

Wonderful resort

It’s very noce

Our original room stunk. I let them know immediately but no other rooms were available. The next morning I spoke with the manager and asked her to come to the room and smell it. She said she did not need to because she knew it smelled. Also, parking was a disaster. We could not find a place to park with a handicap sticker because of the numerous non handicapped sports cars taking the spots. Really bad.

Lovely

The property seemed clean and appeared nice. However, there was an overwhelming smell in the hotel and especially in the room which ruined the experience for us. There was something sticky on the floor in the bathroom that my feet stuck to, and I had to actually clean the floor myself and lay down towels so we could walk in the bathroom. It may be advisable to change cleaning products. I suspect it has something to do with the cleaning solutions used on the floor. The smell gave me a headache and I had to open the door to the outside. I have traveled many places and never had to do that and for around $600 for one night in a suite with additional fees, I was not impressed. I will be sending Hilton a direct review on this property. It is a shame because the property has incredible potential to be a great hotel. When I discussed the matter, the response was a shrug and I was basically ignored and the property response was-you don't like the smell we pipe in. Also, I received a text about my stay and received no response either as if it was just ignored. Why send a how is your stay and you send a response and get no comment?

Awful mildew smell in not one but the second room we were moved to also. Manager was very nice but the hotel operator needs to address this issue. The rooms are in need of serious remodeling also.