Rating & Review Keseluruhan Crowne Plaza MILWAUKEE SOUTH by IHG, an IHG Hotel

Amazing and friendly staff. Receptionist was able to help me navigate a difficult situation seamlessly and I couldn’t have asked for a better experience while dealing with a booking problem!!

The a/c wouldn’t work in our room

The people where nice even the visitors

Roaches were in our room!

Staff are amazing. New management sucks!

I like

Beds very stiff. Found old food from previous guests in the mini fridge. Bathroom was dirty and amenities broken. Several outlets didnt work.

People are amazing. The facility is deteriorating.

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Clean

The hotel was rated as 3.5 stars. There is no way that was true. The hotel was old, dated and very dirty. I was very disappointed with my decision my stay.

Broken door of the bathroom Dirty bed sheets.

Room was nice/clean. Bed was uncomfortable

This hotel is always been the want to go when I’m in Milwaukee. The only thing is some of the rooms are start showing in need of maintenance and I hope this hotel doesn’t go into the decline but other than that, it’s always been good to me

It’s always a pleasure staying in this hotel personal is great and the rooms are good. The only thing is that I can start seeing that some of the wrong I start to get into need a little attention but than that for me, this is the place to go

Staff was very helpful but the property is very dated

Excelent

Just spending a night in Milwaukee between a night Bucks game and a Brewer's day game. Location wasn't bad for these events. This hotel was a bargain based on cost and cleanliness.

Here's a breakdown feedback: **Positive Aspects:** * **Comfortable and Nice Rooms:** You found the rooms to be pleasant and comfortable. * **Clean Bathrooms:** The cleanliness of the bathrooms was a positive point. * **Amazing Cleaning Staff:** You specifically praised the cleaning staff for their excellent service. * **Overall Comfortable Stay:** Despite the issue, you still considered the stay comfortable. **Negative Aspects:** * **Rude Front Desk Staff:** The interaction with the "heavy set mean af" black girl at the counter was a significant issue. Her refusal to assist with the cups and the way she communicated this was upsetting. * **Inconvenience of Getting Cups:** Having to go downstairs to get cups was an inconvenience. * **Lack of Room Service Menu in the Room:** The absence of a room service menu in the room was an oversight. **Suggestions based on your feedback:** * **Address the Front Desk Staff Issue:** The property management should address the customer service provided by the front desk staff member you encountered. Rudeness can significantly impact a guest's experience. * **Improve Accessibility of Cups:** Finding a way to make cups more easily accessible to guests in their room

Nice place. Friendly staff. Shaky internet. Didn’t use much other amenities.