Rating & Review Keseluruhan Hotel Ithaca

Check in process and room readiness delayed…rooms weren’t ready. Super central location for walking the downtown area but lots of sketchy types hanging around downtown to keep an eye on. The hotel property itself was fine.

Great loaction

Perfect for our needs. Watched a show at The State Theater and it was a quick walk. Room was lovely. We wish breakfast had been included.

Beautiful place and beautiful room. The beds were pretty hard. Very disappointing that the pool was closed and it was not mentioned ahead of time. That was one of the top options for choosing this hotel. Also the restaurant photos showed upstanding meals, but in person it was sandwiches. Disappointing.

Nice location.

Disappointed that the pool was not working for my kids. Other than that it was a nice hotel.

It was ok. Pretty clean and good location. The only reason we picked this hotel was because it had a pool but it was closed so we couldn’t use it which was disappointing.

The hotel was very clean. The rooms look like they were recently done. The staff was very nice and helpful.

Great staff, fair pricing, convenient locations to shops and eateries.

There were a few noticeable damages to our hotel room and our door wouldn’t stay shut due to a missing screw

Everyone is very friendly the staff

The hotel is perfectly located with everything so convenient. The staff is very friendly.

Our stay was exceptional, due to some unforeseen events with our room, Theo and Sarah were able to accommodate us and upgrade our room. We were greatly satisfied with their customer service and kindness. We will surely be coming back to this hotel!

nice

The people at the front desk were wonderful. Unfortunately, the main reason for choosing this particular hotel was that we were planning on spending a full week there and they advertised that they had a pool. We were extremely disappointed to find out. They did not have a pool open during our stay.

The lobby was beautiful and my room was clean and I loved the fireplace heater and I especially love the large spacious bathroom and shower definitely will return

Front desk greated us cheerfully, but seemed to be awkward with how to handle problems (ours and other guests who appeared). Current management should train staff for assertivenesss and empathy. Our two rooms booked weeks in advance had non functional toilets and showers. We were relocated to another room for which the microwave was sitting on the floor in the hallway. Pool is featured on website but not functioning. Restaurant advertised 6:30 open but not till 7:15 with no explanation. We should have been offered some kind of compensation, even an apology, and we were calm in expressing our frustrations. Other than that, rooms are spacious and appointments are nice, but run down with inadequate/worn-out outlets. We imagine they are dropping prices to fill rooms in off-season hoping to finance a renovation in future. Still, management has to arm staff to handle all these issues. It's a property with good bones and someone will realize that if this current management does not

Property is in a great location with parking. Unfortunately the pool and restaurant are closed.

:)

It was a nice hotel close to town snd Ithaca College.