Rating & Review Keseluruhan Best Western Plus New Ulm

Excellent customer service at front desk- very friendly and informative

Best hotel in town, a great place to take the kids swimming and throw a birthday party 🎉

very nice and clean except very damp inside, the air was turned down so maybe that was why..the carpet felt wet and my clothes were damp after just one night.

It was amazing!

Staff was very friendly

The pool and hot tub were in the middle of the rooms, so there were many people hanging out who were not swimming, which was strange. The floor drains didn't work well so once too many people were swimming it was dangerously slippery. The room was also a strange mix of accessible and non-accessible. It made the toilet paper so far away from the toilet that it was hard to use. The fridge didn't keep anything cold. The staff was very friendly and helpful.

About what we expected. Friendly staff, clean rooms. Nothing over the top but fit our needs for the night.

Good location. Great breakfast.

Great place! We’ll definitely be back.

to start off at check in the hotel didnt have my reservation right I booked threw an senu group to get a discount and I called to make sure they canceled the right reservation and the hotel didn't cancel the room I booked online so we ended up paying for the room again! the the drains in the poor were not working so there was water pooled up all over the floors and people were slipping all the time because the floors are extremely slippery, i asked the lady at the front desk for pool towels and she said there wasn't any so we had to use our hotel room towels!

We book a bunch of rooms a couple of times a year to get together with family. This time, we sent 2 kids home early after repeated falls around the pool. The drains were all blocked so water was standing in multiple places and despite they walking, my 2yr old niece still went down many times, the last time hitting her heading and passing out she cried so hard. Unfortunatly love the set up and location, but for the kids safety... won't be coming back with our group.

Nice quiet, decent breakfast with hot options. There's is a neat latte-espresso machine that did not make espresso as part of the latte option and came out water-y, it also says a cost after selection vs a small sign would be appreciated, ended up just throwing it away, there is free coffee as well and that was good. Went to the bar that seems new to the hotel, it was also nice and had decent prices. Overall I'd say it's a good place to stay for a nice day out at the town

Goid location for New Ulm, easy to get to. Hotel itself very tired and basic. Expensive for what it is

Great coffee

We stayed for a week. We were surprised that housekeeping didn't clean for 2 days; when I asked at the desk I was told that they only clean for continuing guests if they ask at the desk. This wasn't mentioned when we checked in. The facilities were clean but need refreshing. The breakfast is ok. The eggs were often dry, and the pancakes were pretty bad. There's no decaf coffee available. I enjoyed the yogurt machine. The hotel is on the outskirts of town in a semi-industrial area. There are many trucks, but the windows must be well insulated because the noise was nearly unnoticeable.

Always as pleasure to stay at this and other Best Western Plus locations. The staff are always friendly and available and I enjoy the convenience of an attached restaurant. The decor is dated but it also matches the ambiance and culture of New Ulm so not a real detractor. The facility is always clean and seems fairly well taken care of.

Friendly&helpful front desk. The pool and hot tub chlorine levels have got to be extremely high. Lots of red burning eyes/skin. Also stayed in room 115 which I figured out was right next to the continental breakfast kitchen- 330am on there was a ton of banging around behind the wall connecting hotel room to that… unfortunately did not sleep well from then on.

I'm not sure the reason why my room was not cleaned after the first night stay, that was a little disappointing.

Easy to get to and checked in.

The staff was very friendly. Had us in at 3pm. Breakfast was good. We were there for an event. Very nice place.