Terrible the tiny bathroom, the room is too small

I rarely write reviews, especially not negative ones - but this hotel experience was hilariously bad, so buckle in: 1. No towels. The hotel just didn’t have any. We dripped from the pool to our room and shared one wet towel after swimming AND showering. 2. Waited to use to pool at 10am but it closed for maintenance both days. 3. One of the worst hotel breakfasts (powdered eggs and toast), but not included - $25 per person! There's no where else to go nearby. 4. No hand soap or shampoo in our room. Staff were visibly annoyed when I asked for some. Finally got some - but it was just left on the counter, the bottles weren't even installed in the shower. 5. The air conditioning in the room worked a little some of the time. 6. Key cards stopped working at 10am, check out was at 12. 7. The staff hated everyone, apparently. Maybe just me, but I was trying to be both polite and chill. 8. Got home with a telltale line of bug bites up the back of my leg. I can't say for absolute certain they are bed bug bites but I know of nothing else that does this. Our stuff is quarantined just in case. 9. It was pretty dirty, I'm not super picky about this, but yikes. Hey, nothing really bad happened, but do yourself a favour and pick another hotel. The pool area looks cute in the pictures, but it is not worth it!

Had

The prop

Great stay

Room was decent, found a used glass in my room’s mini fridge. The amenities like pool table, foosball and air hockey were all out of order. There is no room service for basic coffee and cream. Parking charges were communicated at check in. When told about the used cup, didn’t get a response back. Had drove all the way from Ontario for this.

We had a stellar experience! Great ambiance: clean, accessible, friendly, nature-like, and fun. This place is highly recommended for couples and friends who wish to have fun without any hassle. Location is near the bus stop for easy transportation. Do not hesitate to ask staff for help. Customer service was top-notch.

If you’re looking for a hotel room with more space, this hotel may be a good option. The room appeared to have been upgraded, but it was obvious that the property is an older hotel that has been renovated with relatively low-quality workmanship. The service was disappointing. My wife was in the shower for more than 30 minutes without any body wash. Although I sent my child to the front desk to request some and later went myself to emphasize the issue, we did not receive it until after my second request. Don’t expect to use the pool. The hotel advertises it with photos, but the staff informed us that it is only open on weekends. There is also a $15 daily parking fee, which adds to the overall cost. The location is inconvenient as well. Due to a road closure, you have to drive around to reach the other side, and there was little to no signage providing directions.

the service was not the best and we had a bad experience that housekeeping opened our door for cleaning without even knocking it was a very bad moment and spoiled our privacy also they also do not supply water in the rooms they said we have to purchase water if we need so make sure you have your water bottles ready

Some ammenities were not even working, even the most basic which is a phone in the room was also not working.

Super!

Very nice. Loved the pool.

Could use a little bit of TLC. Staff was great and professional

The hallways smelt damp and the wallpaper in the hallways and rooms is wrinkled from moisture everywhere. The hallway carpets were disgusting. I don’t know how long it has been since these were vacuumed but there were pieces of paper, clumps of hair, other debris everywhere. The pool area has many tables and couches however the tables had crumbs and residue all over them so you have to wipe them clean yourself. The activities show in pictures are unavailable because none of them work and on top of that each requires $2 to play even if it was working. The pool itself was warm, but almost too warm and was so cloudy that the lifeguard that works for an outside company won’t even let people go in the deep end because you cannot see through the water. The “lifeguard” that is employed at the hotel and worked at the pool from 4-10 pm this past weekend on Friday and Saturday literally laid with his feet up on an outdoor couch and was on his phone the entire time. If someone didn’t close the gate to the pool fully he couldn’t even be bothered to get up and would use his foot to pull it shut. The rooms were minimally cleaned. The floors felt dusty, the toilet had dust on the back of it and the counter above the microwave where the coffee maker was had ring of juice or pop possibly that I had to clean off myself. With that said, there were plugs near the night stand that weren’t working and the 2 maintenance guys did come to try and fix it for us and even hooked up our FireStick.

Room was a nice size and the cleanest part of the hotel. The floors were black when I used a wipe to clean water so definitely not washed in between guests but overall rooms were good. The main part of the hotel felt like no air conditioning was on and was so hot. It was cooler outside than inside. Hard to relax and enjoy. We had several parties travelling together and were the only ones charged $15 a day to park there. The pool was cloudy but overall the kids had fun in there. The so called lifeguard they had on duty was sleeping on the job literally and not really paying attention to the pool at all. The hallways leading to the rooms were filthy and not vacuumed, the chairs and couches in the lounging area by the pool were all stained and dirty and majority of the arcade area/pool table area was all out of order. When we originally booked this place the star rating was a 4+ and then once we arrived the rating had already gone down to a 3 and in my opinion should be much lower. Will not recommend this hotel to anyone and definitely will not be staying again especially for the price you pay.

Checking in was fast and staff was helpful. Room was comfortable but overall, the hotel was not clean. Found hair in the towels and bathroom sink. We had no soap or shower gel, and no shampoo either in the bedroom. I called when I realized this and was told that someone will bring it. After 30 min, I called again, three times, and no one picked up the phone. The soap never arrived. The carpet in public hallways was very dirty. The garbage can going to the parking lot was overflowing and there was garbage at the door of the hotel. The breakfast was terrkble. This has been the worst hotel experience I had in a long time.

No one came to clean the room, even when we had the sign out + had to ask the staff multiple times. Floors were not clean in the common areas and garbage was never maintained, leaving it overflowed outside and in. The rooms have bad lighting. No main lights just lamps that are dim. Room was dusty in some spots. Majority of entertainment systems in the pool area were broken/out of commission. Wifi was aalso slow.

I loved how they had a pool, however they said the pool was only opened on the weekends which was a bit misleading as the website said it wasn’t closed just Monday-Wednesday. Also the coffee machine kept leaking and our soap wasn’t filled up. However, the room pretty clean. The space was very nice to walk around. The room was a pretty neat space and the shuttle worked perfectly for us.

Rooms were relatively nice and spacious but very few towels. Phone would not connect to housekeeping to ask for more. Wifi barely worked, extremely slow. Extra fees for parking I was not expecting. Overall smell in the hallways. Outside property was dirty and garbages were overflowing. Staff not very friendly.

Second time staying at this hotel first time was exceptional this time not so much, the bathroom was so small u could barely close the door the fan did not work in the bathroom the phone didn’t work either when we tried to call down to the front desk. When we spoke to staff they sounded surprised and said someone would be up to fix it. We went about our day came back the room was indeed cleaned although the fan nor phone hadn’t been touched