It was a beautiful hotel and the staff was awesome!

No comment

We stayed in a room with two queen beds. The room was a bit noisy, as I could hear every sound from the hallway — footsteps, conversations, and people moving luggage. There were stains on the bedsheets and pillowcases, which was disappointing. The refrigerator was old and tilted, and the microwave was also outdated. The coffee cups were chipped, and there was no hairdryer provided. On a positive note, the free breakfast was decent, offering eggs and sausage, but it lacked a waffle maker and yogurt. It was a disappointing room compared to price we paid.

Excellent

Rooms are a nice size, beds are comfortable

This was the worst hotel we’ve ever booked on Expedia. The reviews were not accurate by any means. The hotel smelled like pot throughout and the cleaning staff had sprayed massive amounts of air freshener to cover it up. There were roaches in the bathroom, and the AC sounded like a truck engine all night and left all our belongings wet. Additionally, the bathroom had mold and the bedding appeared yellow. We couldn’t leave faster. Will never stay at another Best Western and will reconsider booking through Expedia from now on.

.

Great restaurant/bar attached to hotel. Staff very friendly and helpful. Hotel is clean and well maintained. Very good value for money, and good location if traveling on I-95.

Location was convenient. Staff was very friendly and breakfast was fantastic! The negatives included finding a cockroach in the bathroom of the first room we were assigned to. There was a musty mildew smell that couldn’t be overlooked. The tub also needed to be repainted to remove brown spots. We asked to be moved to another room and were accommodated but there was still a mildew smell. No complimentary water in the room . Let’s try a little harder Best Western Premiere. I’ve lodged at your brand before and this one was a disappointment.

The bed felt like I was sleeping on a cloud. The room was very clean & quiet. I had a amazing stay & if I ever come back to Richmond, I will be staying there.

The property is convenient to I95 and has a very nice pool. Breakfast buffet is included. Having a Starbucks across the street is a plus for us. The staff was very pleasant!

I came for family event and best western is a quality hotel. Besides four few items missing in the bathroom and one of my rooms. Everything else was great ,bed was comfortable. There was no loudness and I enjoyed my stay.

I got bitten by bed bugs!!! Hotel would only offer one night refund if I removed my review about the bed bugs!! We had a two night stay but did NOT stay the 2nd night because I had so much discomfort from the bites.

Unclean facility.

I waited 20 min to be serviced… first room had mildew smell and dirty so was the second room as far as dirty on the floors… the front desk was nice however

Good overall. Wish breakfast ended at 10 instead of 9 during the week.

This property has lots of potential and the staff is what makes it decent. They’re very communicative and attentive. The first room we were in had a strong musty odor but because of timing for check in and soccer games I couldn’t do much about it the first day. Desk manager texted us and I let them know that I’d likely request a room change the following day and they were very accommodating. The room also had a pretty musty smell. It was very hot/humid in town while we were there so I’m sure that contributed but there has to be away to cut down on this. It was so bad the first night by morning I woke up with a pounding headache.

Housekeeping was terrible room wasn’t clean bed sheet not change bathroom tube sink countertop was not

The overall stay was great. The smell of the room was a little off putting but that’s a simple fix

Front desk person was nice and checked us in right away. Breakfast lady was very nice and helpful. Comfortable beds.