La habitación excelente, el personal muy cordial, muy limpio todo el hotem

We were given an upgrade to a suite as it was our wedding anniversary, which was a lovely gesture and much appreciated. The suite was huge and beautiful, with a balcony giving fabulous views across the city.

When we checked in, we were specifically told that the breakfast and health club/spa was included in our stay. When I received our bill, I was charged over $300 US for breakfast for 3 people. Also, we asked for a ride to the airport and that cost us over $400 US. This is unacceptable and criminal.

Sim

Quarto

Classic Swiss 5 star. As expected. Rooms are a bit dated. Shower is terrible. Would definitely stay again but room is underwhelming

Excellent

Por alguna razón siempre que rento a través de la plataforma de hoteles.com, nos dan los peores cuartos, los más viejos y a veces no son los que aparecen en las fotos, esta vez no fue la excepción, nos dieron un cuarto el más viejo del hotel me imagino, hablé a la recepción en cuanto llegue a cuarto y nos cambiaron a otro cuarto mucho mejor pero ya me habían negado el cambiarme, me tuve que poner enojado y hablar fuerte a la recepcionista para que lo pudieran hacer, primero me negaron tener habitaciones disponibles y después por arte de magia resulta que ya tuvieron la habitación que ahora si aparecía en las fotos de lo que yo había pagado, creo que hoteles.com debe de atender y poner más atención a estos detalles, por que además se supone que cuando haya disponibilidad te deben de ofrecer ascensos, cosa que jamás en la vida me han ofrecido.

Overall the staff is making the difference and the lunch at the brasserie was the cherry on the cake.

Une note de 9 sur 10. Service et personnel au petit soins, le spa et piscine top et propre. Je n'ai pas mis un 10 sur 10 car on a pas tester le petit déjeuner. Séjours à renouveler C. Scholl

Long wait for both valet and check-in, with lousy quality for latter in prioritizing arrogant Russian client who passed in front of everyone

Fabulous hotel

Hotel with long history.

Servicio y habitaciones

I did not find the interior decor nice. The updated room was cold and uninspiring. Breakfast buffet was very nice, but the staff seemed very confused with any of our requests or orders. Not impressed. Beau Rivage is superior!!!

Professional hospitality

Very friendly staff. Clean and beautiful room, amenities are amazing the spa and the gym. Overall great experience my favourite place to stay in Lausanne.

Personal und Frühstück super, Badezimmer toll, Rest des Hotelzimmers macht möbelmässig einen 3-Sterne-Eindruck - schade!

Ideal location; great staff and excellent service

From the time we checked in to the time we checked out the service was impeccable. Out one bedroom suite over looking Lake Geneva was unbelievable. I wish we could stay a couple more days. I would recommend anyone visiting Lausanne stay at the Palace !