The staff were lovely, but the room was likely the worst hotel room I've ever seen. I at first thought the old-fashioned actual room key was quaint, but I was really shocked when I first went into the room. Dated, dingy and dirty, the room seemed more like a low end motel that you'd find on the side of a highway. The carpet was filthy, I've left and moved to another hotel. If I planned to come back to Ottawa and this was my only hotel option, I wouldn't come to Ottawa. I did like the location and the sauna was good, but overall I'd never, ever stay here again