There was a room charge on my room that was not mine and it’s been impossible to get it resolved. The hotel did bot repond to my message for almost 2 weeks. Just been awful

It is a beautiful area in and out and everyone is so friendly. I only gave it a 4 because its expensive and i didnt see the reason for it except I guess the view..

The restaurant view

Very poor front desk service. Many people trying to check in being told they did not have a reservation and that hotel was full. Poor menu choices for high end hotel. We walked to hotels nearby that offered much better menu choices. Looks like they are trying to be high end and kids hotel at same time. Overpriced compared to competitors.

Very nice place to go and relax.

Best resort I've ever stayed in

The first night the room we had did not have the view that was pictured. We talked to the front desk and we got the BEST room with the view of the harbor. Excellent!! We were disappointed that the only breakfast offered was a buffet for $26+. We are light eaters and a bagel with fruit would have been great. We found a place down the road. I really do like this resort and we will be staying again.

The room was beautiful and clean.

The cost of the rooms plus the resort fees are NOT worth the hype. If you’re doing all the touristy attractions you spend little time at the resort. Would not stay here again.

I Didn't receive the room I paid for. I paid for a Marina View Junior Suite King. I had no view of the Marina. When I complained to the front desk I was told this was only room they had available. I would've been better off with a regular room.

Great place!

Great view. Restaurant staff was nice. Front desk staff accommodated me when I asked for a new room since the floor first junior king bay view suite looked directly onto the parking lot. It took 2.5 hours to get a fan delivered to the room to drown out a 10 hour rave/memorial across the street. The water main broke and the room had no water/no toilet. I asked if I should move hotels and they swore it would be fixed that night. It was not, but they did not offer to find a room for me in the hotel that I could move to, even though I watched them doing that for other guests. The next day they arranged for me to move to a sister property 5 miles away but I had to check in with them every hour until they finally gave me paperwork to move (almost 24 hours later). The new hotel was Mission Bay Resort which I heard was nice, but they checked my partner and I into a 2x queen room next to the boiler room that stank so badly of mildew we could hardly stand it. The bathroom was rusty and mildewed and the ceiling was low enough to touch. But hey, the water worked. So much for a romantic vacation.

Pictures were different than what I got,

Amazing view, lots of outdoor activities, very kind personal, i would definitely consider it against.

Nice place

Its beautiful

Not as luxurious as it’s advertised. Rooms are basic and outdated, feels dusty inside . Housekeeping staff is friendly though . Place looks old and needs a lot of updating . Their breakfast buffet is overpriced. Our room had the ‘bay view’ however it viewed the parking lot and trees lol . The building we stayed at had no elevator so we had to go through the building next to us to get to our room. And With a toddler it wasn’t convenient. Views are nice , the pool was ok . We won’t stay there again though .

Really nice, relaxing. Beautiful views everywhere.

I think i had the best view! Wonderful, peaceful place to relax.

Great hotel, right on the water.