Rating & Review Keseluruhan Quality Suites San Antonio Northeast

The pool was "closed to maintenance"

The room and facility were not clean. The toilet was clearly used upon arrival and the hallway carpet smelled of mold.

Pool is out of service and would not provide a refund. They were lying about why the pool was not working. Day and night receptionist had different stories. All the carpet throughout the hotel is visibly old and damaged. Lobby, elevator, hallways and 1 of our rooms were hot. Told the receptionist about the hot room, she said the maintenance person would check it but never arrived. We went and told her again after several hours and she said to give it time. We had already been there for 6 hours. The A/C was not working. The A/C on the other room was leaking and carpet was soaking wet. One of the clean white shower towels had brown stains. Ice machine had no ice. This was simply a horrible 1 night stay experience. They offered to give us a discount on the next stay but there will not be a next time for this hotel.

The bathroom and shower had not been cleaned. Trashed had not been taken out from previous people. The shower had hairs on the wall from previous people. We had gotten there too late that all we wanted was some rest. But it would have been nice if the room had been cleaned prior our arrival. Only thing cleaned was the bed made

Good location, comfortable beds. Hotel needs repairs and a good deep cleaning.