Rating & Review Keseluruhan Sather Berkeley, SureStay Collection by Best Western

One bad staff member

Good location if you are attending an event at the University. Unfortunately, the floors were dirty and the bed linens were stained. The room needed a good cleaning!

The rooms had visible wear and tear, the sheets / comforter were stained, the staff was rude and my toilet didn't work. I had to fill the tank with warer just to flush it every time (awful) and when i told them about it, they did nothing to fix it. I then had to hear the man at the front desk yell on the phone through the wall since my room was next to the lobby.

Good

Everything was great. Check in easy, rooms were clean.

They posted 2:30 pm check in, but they make us wait until after 3:00 pm, staff had bad attitude, limited breakfast,etc etc Never returning to that hotel, they took my friend and mine credit card to charge for the room, but only I was charged for both rooms. Very bad experience

This was nice and clean. Recently remodeled. Right downtown with lots of dinning options within walking distance. Close to the venue we were going to for live music at Cornerstone. Would stay there again. For the price it was perfect

Overall clean

Very old property but inside of room is nice and well lit. Area is convenient as close to University. No lobby in this hotel as online pictures are misleading. Continental breakfast is just few limited items.

Great location

Berkeley was very dirty and hotel was very desolate

Friendly staff!

Upon check-in, the person at the desk was on a phone call which was very rude! When I entered the ADA room, there was a STRONG strange fragrance present as if they're trying to cover up an ongoing un-addressed unpleasant odor. I noticed stains on the white blanket on the bed. When I turned the bed down, there was a faint pink stain on the fitted sheet...like it couldn't be removed while being laundered. Entering the bathroom, I noticed noise from a drag-out fan that ran incessantly! There was no switch to turn it off, so I ended up keeping the bathroom door closed to alleviate the nagging sound. The shower stall was equipped with an affixed shower seat (at close glance, was NOT properly cleaned), and grab bars. The tile on the walls was very nice! However, the floor tile was horrendous!! The grouting was shoddy to say the least! There was NO attention to detail! Whatever was used to patch up the grouting issue, was sloppily applied! Thank goodness there was room ...I ended up using the corner of the space to avoid that area. The faucet had VERY poor water pressure! To make matters worse, the water drained slowly. I ended up lifting up the stopper which helped somewhat. I could go on and on, but why bother!! The lack of care shows!! Needless to say, I would not recommend the establishment! Perhaps other rooms were better suited. However, I seriously doubt it!

Stayed one night. Was very clean and nice. Room and shower were good sized. Don’t know why other reviews said it was filthy. I would stay here again.

With paying for the price of that room. I would have think they would refill their shampoo, conditioner, and body wash. When I went to shower in the morning time. Come to my disappointment. There nothing but empty bottles. I didn’t have time to go and ask of it. I was already running late.

A convenient place to stay, friendly staff. Trader Joe's across the street.

Great location with easy access to UC Berkeley campus by foot. Staff willing to switch room without question when we reported dirty bed cover. OK choice for those who don't want to spend a lot of money on hotel. Noise from building interrupted our sleep in the middle of the night. Didn't get the free breakfast offered because there was no place to sit down and eat.

Overpriced. Rooms could be much better.

Terrible

The rooms are in rough shape and need updating.