The room was okay as shown in the picture, The staff was very helpful and friendly. The place is considered strategic as it is near to a tram/train station and Circular Quay as well. But seriously you need to improve on the elevator/lift management. Yes, there was information about peak hours, and apologize for the delay and all, but wasting 50 min just to get down to the lobby was unacceptable. Overall it was a nice hotel to stay in.