Accessibility parking was not available as in cleared of snow until 2nd day of the stay.

I did not find the experience worth the price. The hotel did not offer any unique services that justified such a high rate. There were extremely long queues at the entrance, which made the check-in process frustrating and time-consuming. In addition, the air conditioning unit in my room was excessively noisy, which affected my sleep quality. Although a coffee maker was provided, there was not even a complimentary bottle of water available in the room. I believe basic amenities such as bottled water should be included, especially at this price point. I have stayed at several other hotels that were significantly cheaper yet offered additional complimentary services such as breakfast and bottled water. Overall, I was disappointed with the value for money.

Nice friendly staff

Staff and clean room

Good

Clean room

clean room, on site restaurant

Comfortable room. Good value

Great

Staff and rooms are always great. I do wish that numbers for pull up rooms would be on the outside as well and designated parking spaces for pull up rooms. I had to leave and came back and someone else was parked outside my room. Inconvenient because I got that room because it would have been easier to load my vehicle as I have a baby

Guest services would not answer phone when called

Excellent staff, free upgrade when they booked our room by accident. Clean rooms, great amenities and just an overall enjoyable experience.

Nice

Great room clean (304)

Room was spotless, I love the comforters in the hotel rooms and the shuttle service. Will defintely be staying here in the future!

Found a used bandaid in my bed by the pillows as i was reaching for my phone in the middle of the night. not sure if it was washed in the sheets from previous or not but it was still sticky, it stuck to my fingers.... i did let the front desk know at check out. they apologized but that was it

Information on hotel amenities, continental breakfast

I stayed two night and the third day I was told I wasn’t able to check into a room, after me calling the front desk in the morning to double check if I was able too. I then Made plans for my kids to come to the room for then night.They were exited to go for a swim. At 12:30 I received phone call asking me To check out I then went to the front desk and was told she was going to call the police. Then another worker told me I could stay until 230 to talk to a manager . I wasn’t happy neither were my children. Nor did I receive a refund They

It was good for the price we found. We asked for a room away from busy and noisy area as a request,several days prior . Hotel was not busy at all. Desk staff put us in a room across from busy parking lot intersection of the 3 hotels with headlights constantlyat our sliding door window, rear door lock and bar both broken. We asked to be moved, which they did and, were good about it. The new room location was much better! Restaurant needs to expand the menu, its disappointing when you want to stay in and support the hotel yet few choices for food. Atmosphere is nice, beautiful wood beams throughout. Pool area and sauna, tiles, etc needs a serious cleaning or upgrade. It still was nice to have a swim and sauna to escape the cold. Hotel also needs more direction signs especially near hallways.Its large with confusing room layouts. Also, it needs at least 1more ice machine. Overall, a good stay, if you find a good price ! Thunder Bay hotels are all overpriced.for some strange reason?

It was ok